Senior Manager, Operations

menasha; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Menasha Corporation seeks a Senior Operations Manager to lead RPM Service Centers with focus on safety, efficiency and cost control. You will build a strong management team, drive continuous improvement, and ensure customer and production expectations are met across multiple remote sites.

The role requires deep manufacturing oversight, Lean/5S expertise, and proven ability to manage budgets while developing talent.

Qualifications

• Must lead and develop a team of Service Center Managers across RPM sites.
• Strong understanding of safety, quality, and lean/continuous improvement.
• Experience with budgeting, cost control, and financial decision-making.

Responsibilities

• Build, maintain, and develop a team of Service Center Managers.
• Provide leadership across RPM by demonstrating ORBIS values and culture.
• Oversee day-to-day operations across Service Centers.
• Review production metrics, labor hours, and KPI trends.
• Review and manage expenses including labor, forklifts, and repairs.
• Drive adherence to SOPs and best practices across centers.
• Collaborate with Sales, Engineering, Finance, and Vendors to scope opportunities.
• Plan and manage program implementation once new opportunities are secured.

Skills

Leadership

LEAN Manufacturing

Financial acumen

Bilingual

Project management

Safety/OSHA knowledge

Supply chain

Team development

Education

High School Diploma/GED

Bachelor's Degree

Job description

ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you\'re going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

The Senior Operations Manager is responsible for safety, leadership, and profitable operation of all allocated RPM (Reusable Packaging Management) Service Centers, as well as scoping, solutioning, costing, and implementation of new opportunities. The Senior Operations Manager is expected to build and develop a team of Service Center Managers that foster a positive team culture, ensure a safe work environment, meet customer and production expectations, and drive a continuous improvement mentality with all team members.

Key Duties and Responsibilities

• Build, maintain, and develop a team of Service Center Managers that strive for excellence
• Provide leadership across RPM by demonstrating ORBIS values and culture
• Seamless day to day execution of operations throughout allocated Service Centers
• Daily review of production metrics and KPI's (production, labor hours/expense, parts per hour)
• Monthly review of financial statements and expenses (labor/overtime, forklifts, equipment/facility repairs)
• Evaluate and adjust operations as necessary to achieve customer expectations, production, and financial goals
• Drive accountability to standard operating procedures throughout allocated Service Centers
• Ensure best practice sharing throughout RPM by collaborating with other Senior Operations Managers, Regional Managers, and the Safety, Quality, and Human Resources teams
• Perform site visits and audits of Service Centers to ensure safety, production, and quality requirements
• Establish and maintain engaged and professional relationships with all allocated Customers
• Develop with the team of Service Center Managers, a continuous improvement plan focusing on operational excellence, employee relations, and financial strategies
• Review, evaluate and provide corrective action for direct reports on a predetermined and proactive basis
• Motivate, train, and develop team members as part of succession planning and for future growth/opportunities
• Consistently ensure adherence and accountability of ORBIS policies
• Be a SME (subject matter expert) of RPM operations for Commercial (Sales & Marketing) for new opportunities
• Working with Commercial, scope new opportunities through customer site visits and review of RFPs
• Working with Customers, Commercial, Engineering, and vendors, solution out new opportunities including building, labor, equipment, and automation
• Working with Finance and Commercial, cost model out new opportunities
• When new opportunities are secured, plan, resource, and project manage the program\'s implementation through to successful and profitable start up
• Other duties as assigned

Performance Measures and Outcomes

• Must pass company training programs to perform daily tasks.
• Must meet or exceed budget requirements.
• Must meet or exceed safety and quality requirements.

Education/Certification

Level Required

High School Diploma/GED

Must maintain Company approved Fork Lift Operator\'s Licenses.

Company Certification

This may include one or more different types of fork lifts.

Level Desired

Bachelor\'s Degree

Work Experience

Required

Minimum of 8 years direct oversight and management experience in a manufacturing or distribution environment with a proved track record of success and stability.

Desired

Basic level of mechanical skills Experience overseeing multiple remote locations

Additional Knowledge, Skills, and Abilities

• Must be able to read/comprehend written and oral instructions in English; read and comprehend safety rules, operating and maintenance instructions, procedure manuals and product recipes/material identifications.
• Preferred core understanding and/or experience in supply chain related activities (i.e. transportation, reverse logistics, cleaning and sanitation, asset tracking).
• Proven understanding of safety and OSHA compliant processes.
• Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-business synergies. (Bi-Lingual a plus)
• Intermediate financial knowledge sufficient to understand/build/manage financial budgets and statements.
• Trained and proficient utilizing LEAN Manufacturing practices and at least 3 years of LEAN, 5S and process improvement experience.