Senior Manager, Operations

Billy Graham Evangelistic Association; Charlotte (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

A leading non-profit organization is seeking a Senior Manager of Operations to oversee the day-to-day library operations and ensure a transformative guest experience. This multifaceted leadership role will collaborate with various departments to maintain operational excellence and promote the organization's Christian mission. The ideal candidate is a passionate leader with strong management skills, a background in event planning, and a commitment to serving in a Christian environment.

Benefits

Medical, dental, and vision insurance

401(k) retirement savings plan

Paid holidays, vacation, and sick days

Qualifications

• Bachelor's degree required; Master's or Doctor degree preferred or comparable experience.
• Proven experience in event planning and logistics management.
• Demonstrated ability to function within diverse groups.

Responsibilities

• Oversee all aspects of guest experience and library operations.
• Evaluate performance of direct reports and complete performance reviews.
• Maintain financial and legal integrity of the library operations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Teamwork

Event planning

Customer service

Education

Bachelor's degree

Master's or Doctor degree (preferred)

Job description

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Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Christian Purpose And Expectations

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Billy Graham Library supports the mission of the Billy Graham Evangelistic Association to proclaim the Gospel to all we can by every effective means available to us, and by equipping the church and others to do the same. Our staff and volunteers present the Gospel through the Journey of Faith tour, Memorial Prayer Garden, Homeplace, and evangelistic outreaches like Christmas at the Library. We also serve and equip Christians through Ruth’s Attic bookstore, Graham Brothers Dairy Bar, group programs, special events, memorabilia displays, student resources, communications, and donor ministry activities.

Job Summary – The Senior Manager of Operations at the Billy Graham Library is a dynamic and multifaceted leadership role responsible for overseeing all aspects of guest experience, daily library operations, and facilities management. This position plays a pivotal role in ensuring that every guest who visits the library has a transformative and exceptional experience. The Senior Manager leads and coordinates a diverse range of areas, including Guest Experience, Daily Library Operations, Facilities, Food Services, Guest Services, Bookstore, Volunteers and collaborates with the Security Team on Incident Reports and Facilities Emergencies.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence
  
  

Essential Duties And Responsibilities

• Execute the visionary leadership provide by the Executive Director to the Library's management team, inspiring a shared commitment to the organization's mission and objectives.
• Provide strategic input to and ensure the successful implementation of the vision for all Library activities, promoting a spirit of unity in all efforts.
• Foster a Christ-centered work environment through the support of the staff and volunteers.
• Evaluate performance of direct reports, and completes annual performance reviews of responsible departments.
• Maintain financial and legal integrity of the Billy Graham Library by monitoring and approving all expenses and travel for direct reports in compliance with policies and procedures.
• Foster a positive and collaborative work environment between departments, encouraging professional growth and development.
• Participate in the Program Concept Team, providing input in order to help create meaningful, gospel centered programs and initiatives for the Billy Graham Library.
• Works in collaboration with the Senior Manager of Event Engagement to ensure responsible allocation of library resources to support various programs and initiatives. (quantities of materials and organization of storage)
• Direct and guide decisions and policies for implementation as it relates to the Library operations and guest experience.
• Review and approve all general creative projects for accuracy and quality assurance.
• Provide leadership and guidance to department heads and their respective teams.
• Oversee the development of comprehensive plans for each event and training program as it relates to the operations of the Billy Graham Library, ensuring all departments have the appropriate information.
• Oversee the master schedule for the Library, ensuring all departments have the appropriate information in a timely manner. (Facilities, IT, vendors, etc.)
• Assist the Executive Director in identify opportunities for cost savings and revenue generation. (budget, vendor selection, etc.)
• Develop and manage budgets for the Library, ensuring efficient resource allocation and overseeing all operational purchases.
• Review and approve general Library expenses and capital requests.
• Oversee the daily operations of the Library, ensuring smooth and efficient functioning, fostering a collaborative and cohesive work environment, promoting teamwork and effective communication. (needs a working knowledge of all departments)
• Collaborates in overseeing the Christmas at the Library activities, vendor negotiations and contracts, end of day reports, coordination with Security, Facilities, IT and Food Services.
• Lead operational challenges, facilities emergencies, and review incident reports to improve and streamline processes, as needed.
• Oversee facilities and housekeeping requests to maintain a safe, clean, and welcoming environment for guests and staff.
• Provide leadership and support to ensure the bookstore provides a diverse and relevant selection of merchandise for guests and ensures an optimal experience for our visitors.
• Serve as a backup Manager on Duty (MOD) and/or Event Manager on Duty during operating hours or special events of the Billy Graham Library, in the absence of or as requested by the Guest Services Manager, and communicates accordingly to Library staff at various levels
• In the absence of the Senior Manager of Event Engagement, Lead the reservations team and switchboard operations to ensure effective communication and customer support, manage event ticketing, guest reservations, and guest group bookings.
• Perform other duties assigned
  
  

Job Specifications

Skills and Knowledge

• Bachelor degree required; Master’s or Doctor degree preferred, or comparable experience
• Proven experience in event planning, logistics management, and program execution.
• Demonstrated experience in effectively managing and supervising staff
• Demonstrated ability to function within groups crossing denominational and demographic lines
• Ability to communicate directly and personally with guests, staff, volunteers, and executive leadership
• Ability to maintain high morale and positive atmosphere within total ministry operations
• Excellent relational, verbal and written communication skills
• Excellent organizational and time-management abilities to handle multiple projects simultaneously.
• Excellent people management skills
• Excellent staff development skills
• Strong leadership and organizational skills, capable of managing multiple departments and responsibilities effectively.
• Solid problem-solving and decision-making skills, with a keen eye for detail.
• Experience/abilities in strategic planning
  
  

Physical/Mental Demands

• Be available on short notice to fill-in for absent employees
• Moderate in scope; varying periods of high/low activity
• Ability to lift up to 30 pounds
• Ability to stand for extended periods of time
• Ability to work under occasional stressful situations
• Flexible when job parameters or directions change
• Maintain a positive Christian witness to colleagues, vendors, and the general public
  
  

Working Conditions

• Able to work a flexible schedule including evenings and weekends
• Will be walking back and forth from the Library to the parking lot
• Will be required to be outside during inclement weather
• Teamwork in office setting
• Frequent interruptions
• Need to handle multiple tasks simultaneously
  
  

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23).
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
• We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one’s biological sex is a rejection of God’s merciful design and creative order. (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).
  
  

Expectations for Ministry Employment

As An Employee Of Billy Graham Evangelistic Association

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
• I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
• I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.
  
  

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.

Benefits Summary

Full-Time employees working at least 36 hours per week, are eligible for benefits.

• Medical, prescription, dental and vision insurance
• Flexible Spending Account (FSA)
• Long term and short term disability insurance
• Term Life insurance
• 401(k) retirement savings plan
• 10 paid holidays, including 1 floating holiday
• Minimum 12 days of vacation
• 10 sick days

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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