Senior Manager, Operational Performance - Hybrid & Staffing

Southwest Airlines; Little Rock (AR); Hybrid; USD 125,000 - 138,000; Full time

Benefits offered by this job

Free flights for dependents

401(k) with matching

Job summary

Southwest Airlines Co. in Dallas, TX is seeking a Senior Manager, Operational Performance to lead strategic staffing and operations as a hybrid role.

You will analyze complex data to drive informed decisions and optimize customer support services. The position requires leadership experience and proficiency in staffing models, with a focus on delivering measurable improvements in performance and service levels.

Job description

Southwest Airlines is looking for a Senior Manager, Operational Performance based in Dallas, TX. This hybrid role emphasizes strategic management of staffing and operations to enhance customer support services. The ideal candidate will have leadership experience, proficiency in staffing models, and the ability to analyze complex data for informed decision-making.

Competitive annual salaries range from $124,550 to $138,400, plus bonuses. Employees enjoy benefits like free flights for dependents and a 401(k) with generous matching.