Senior Manager Office Services

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 91,000 - 126,000; Full time

Job summary

A leading organization is seeking a Senior Manager for Office Services to oversee operations, enhance office functions, and support staff at Randalls Island. The role requires strong leadership, project management skills, and a collaborative approach to improve service delivery. Candidates should have a Bachelor’s degree and extensive experience in management within a complex environment.

Qualifications

• Minimum seven years related experience, including one year in management.
• Experience in contract management and customer service.

Responsibilities

• Oversee daily operations of the Office Services unit.
• Coordinate space utilization for new hires and employee relocations.
• Evaluate and recommend enhancements to office services.

Skills

Leadership

Communication

Project Management

Problem Solving

Education

Bachelor’s in Business Administration

Bachelor’s in Public Administration

Tools

Microsoft Office Suite

Records Management Software

Job description

Functional Job Title: Senior Manager Office Services

Department/Division: Office of the President

Work Location: Randal’s Island / 2 Broadway/

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

COMPENSATION

Earnings Potential: $ 91,990 - $125,240

Hay Points: 588

Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA

SUMMARY:

The Senior Manager, Office Services, plays a vital role in supporting the daily operations and ongoing improvement of office services at the Randalls Island location, while also serving as a backup to the 2 Broadway office. The role involves developing procedures and policies to ensure efficient delivery of office functions, including off-site records retention, tenant office space requests, mail and messenger services, office equipment procurement, and facilities maintenance.

Key Responsibilities:

• Oversee daily operations of the Office Services unit.
• Liaise with Randalls Island Building Services for service repairs, space alterations /conversions, security, and other related office functions.
• Ensure timely distribution of mail across the agency via inter-office and external carriers.
• Approve and execute purchases in the absence of the Assistant Director, based on departmental justifications, costs, and other criteria.
• Communicate with Senior Management regarding activities and projects impacting staff at Randalls Island, including mail run delivery changes.
• Coordinate and plan space utilization for new hires and employee relocations within the B&T Randall's Island location.
• Monitor and track inventory of copy room supplies and pantry items; ensure timely replenishment.
• Evaluate and recommend enhancements to office services, furniture, and equipment to improve cost efficiency and service delivery.
• Direct and develop assigned staff to ensure high-quality office services.
• Collaborate with the Randalls Island team to manage office space and services effectively.
• Provide input on strategic decisions impacting the Office Services unit.
• Assist the Assistant Director with long-term planning and forecasting for future needs
• Prepare income and outgoing mail for distribution as needed. Ensure the postage meter has sufficient funds and request increase as needed by the Assistant Director.
• Supervise and manage one office support staff member.
• Oversee inventory reconciliation responsibilities.
• Support the Assistant Director with special projects as assigned.

This position is critical in ensuring the smooth operation and continuous improvement of office services, directly impacting the overall efficiency and effectiveness of the organization, specifically at Randalls Island and backup to 2 Broadway locations .

QUALIFICATIONS

Bachelor’s Business Administration, Business Management, Public Administration, Management, Finance, or Planning preferred. Must have a minimum of seven (7) years related experience, including at least one (1) year in management or supervisory role in a large, multi-faceted organization.

An equivalent combination of education and experience may be considered.

Experience in dealing with people at a customer service level.

Experience in contract management.

Experience in management with highly complex systems preferred.

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.

Proficient in Microsoft Office Suite and document management software.

Excellent communication and interpersonal skills.

Proven ability to collaborate with a broad range of stakeholders and drive outcomes.

Demonstrated ability to effectively work in a high-profile, high-pressure environment.

Strong project management skills. Must have the focus and ability to deliver results, organizational effectiveness, and continuous improvement within tight deadlines

Must possess excellent team building, listening, problem solving, and prioritization skills.

Knowledge of records management, practices and principles.

Knowledge of computer systems, with specialized skill in using records management software.

P REFERRED

Knowledge of software products such as Visio, Power BI, Kronos, Tableau

Knowledge of HRIS Systems such as PeopleSoft

OTHER INFORMATION

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

HOW TO APPLY

MTA employees must apply via My MTA Portal . You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.