Senior Manager of UX Design

Clover Health; United States; Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Paid parental leave

Life insurance

Commuter benefit

Volunteer days

401(k)

Home office reimbursement

Paid time off (vacation/holidays)

Health, dental, vision plans

FSA

Résumé du poste

Clover Health seeks a senior design leader to steer the clinical UX strategy across decision support, treatment planning, and workflow execution. You will collaborate with product, engineering, data science, and research to align clinical needs with model capabilities.

In addition to guiding design strategy, you will develop senior design talent, embed research insights into decisions, and drive best-in-class UX that elevates engagement and provider adoption across digital health journeys.

Qualifications

• 7+ years of design experience in a design environment (in-house, agency, or relevant industry)
• 5+ years of managing people
• Experience with AI-enabled products and sound judgment about recommendations, automation, evidence, uncertainty, and human oversight
• Led complex, high-consequence workflows in healthcare or a related domain
• Strong judgment in interaction design, information design, research, and product strategy; ability to coach others without taking over
• Eager to shape the future of healthcare UX with high quality and innovation

Responsabilités

• Lead the clinical UX strategy across clinical decision support, treatment planning, intervention selection, execution, coordination, and longitudinal follow-through
• Develop senior design talent and coach experienced designers to lead through ambiguity and strategy
• Advance AI-enabled clinical workflows and establish expectations for evidence, human oversight, and review
• Create strong cross-functional decisions by partnering with Clinical, Product, Engineering, Data Science, and Research leaders
• Raise quality and effectiveness of execution through critique, synthesis, prototyping, evaluation, and learning practices
• In first 90 days, establish leadership and alignment with product directors and embed design as a core business strategy
• In first 6 months, deepen user understanding, embed research insights, accelerate iteration cycles by 30%
• Beyond six months, scale strategic impact and industry influence, driving consumer-grade UX in digital healthcare

Connaissances

UX leadership

Cross-functional collaboration

Strategic design direction

AI-enabled product design

User research & synthesis

Prototyping & evaluation

Mentoring & people management

Healthcare UX domain

Description du poste

• Lead the clinical UX strategy. Establish a coherent direction across clinical decision support, treatment planning, intervention selection, execution, coordination, and longitudinal follow-through


• Develop senior design talent. Coach experienced designers to lead through ambiguity, define strategy, make high-quality trade-offs, influence senior stakeholders, and increase their impact beyond their immediate product areas


• Advance AI-enabled clinical workflows. Help teams determine where AI should synthesize information, generate options, recommend next steps, automate work, or remain out of the workflow. Establish expectations for evidence, uncertainty, human oversight, review, and correction


• Create strong cross-functional decisions. Partner with Clinical, Product, Engineering, Data Science, and Research leaders to connect clinical needs, model capabilities, user evidence, technical constraints, and business priorities


• Raise the quality and effectiveness of execution. Strengthen critique, research synthesis, clinical review, prototyping, evaluation, and learning practices so teams can move efficiently without oversimplifying consequential problems


• In the first 90 days, establish leadership and strategic alignment by building strong partnerships with product directors, ensuring balanced workloads, and embedding design as a critical part of business strategy. Success will be measured by stakeholder feedback, stronger design integration, and improved operational effectiveness


• In the first 6 months, focus on delivering impact by deepening user understanding, embedding research insights into design decisions, and pushing for best-in-class UX. Accelerate iteration cycles, reducing time-to-insight by 30%, while fostering a culture of experimentation and autonomy. Guide the team in complex problem-solving, balancing constraints, and proactively shaping solutions


• Beyond six months, scale strategic impact and industry influence by positioning design as a key business driver, ensuring UX directly contributes to engagement, provider adoption, and overall user experience. You will push for consumer-grade, next-gen experiences that redefine digital healthcare while strengthening team expertise, fostering strategic thinking, and elevating design’s role in product direction. Success will be measured by design’s ability to drive best-in‑class UX, shape industry standards, and create tangible product improvements that shift user expectations

Benefits

• Paid parental leave and a life insurance policy


• Commuter benefit program


• 2 paid volunteer days for an organization of your choice


• 401(k) contributions


• Home office reimbursement for full-time employees


• 18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday


• Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit

You have experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiencesYou are an advocate for collaboration, working closely with product and engineering to ensure design is a driver of business outcomes, not just executionYou have led complex, high-consequence workflows in healthcare or another expert professional domainYou have 7+ years of design experience in a design environment (in-house, agency, or relevant industry), with 5+ years of managing peopleYou have experience with AI-enabled products or can demonstrate sound judgment about recommendations, automation, evidence, uncertainty, and human oversightYou bring strong judgment in interaction design, information design, research, and product strategy— and know how to coach others without taking over their work. You can demonstrate how you have helped experienced designers grow from strong executors into strategic decision-makers and organizational leadersYou are excited about shaping the future of healthcare UX – bringing the same level of quality and innovation seen in leading consumer products to an industry that desperately needs it