Senior Manager of Operations

Museum of Jewish Heritage – A Living Memorial to the Holocaust; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement benefits

Job summary

The Museum of Jewish Heritage – A Living Memorial to the Holocaust is seeking a Senior Manager of Operations to oversee daily maintenance, space scheduling, and vendor coordination. The role ensures a safe, welcoming environment and supports events, rentals, and institutional programs.

This position partners with Security and Engineering, supervising staff and contracted teams, and ensuring compliance with OSHA and building policies. Onsite work is required with some evenings/weekends.

Qualifications

• Bachelor's degree or equivalent in operations management, museum administration, or a related field.
• Minimum 5-7 years of operations or facilities management experience in a museum, cultural institution, or similar setting.
• Demonstrated supervisory and team leadership experience.
• Strong knowledge of building systems, facilities operations, and vendor management.
• Experience supporting events, public programs, or performances.
• Working knowledge of AV, lighting, and sound systems.

Responsibilities

• Oversee daily maintenance and operational systems, including supplies, cleaning, mail, and carting.
• Coordinate contractors, vendors, and service providers for building needs.
• Schedule maintenance teams and related services to ensure cleanliness and presentation standards.
• Oversee AV, lighting, sound systems; coordinate support for programs, rentals, and events.
• Recommend and implement operational improvements and capital projects.
• Manage operational support for exhibitions, programs, performances, and rentals.
• Maintain Building Calendar and coordinate cross-department planning and space utilization.
• Manage relationships with external vendors, cafe tenants, and building support partners.
• Supervise and schedule Operations staff and contracted support teams.
• Oversee inventory, storage, maintenance, and replacement planning for equipment.
• Develop and enforce policies related to facility operations and efficiency.
• Partner with engineers and security on preventive maintenance, service requests, and inspections.
• Ensure compliance with OSHA and other regulations.
• Perform other duties to support museum operations.

Skills

Supervisory experience

Vendor management

Building systems knowledge

Event support experience

MS Office

Education

Bachelor's degree or equivalent in operations management, museum administration, or related field

Tools

Microsoft Office Suite (Outlook, Word, Excel, Teams)

Audio-visual systems familiarity

Job description

Position Summary

The Senior Manager of Operations is responsible for the day-to-day maintenance, functionality, and appearance of the Museum, ensuring that the building's physical environment and operational functions provide a safe and welcoming experience. The role oversees cleaning, space scheduling, supply management, compliance, audio-visual systems, and vendor relationships. Working collaboratively across departments, the Senior Manager of Operations supports the physical and logistical preparations of events, programs, rentals, and administration. This position works closely with Security and Engineering teams and manages one direct report as well as contracted maintenance teams.

Responsibilities

• Oversee the Museums daily maintenance and its operational systems, including supplies, cleaning, mail service, and carting.
• Coordinate contractors, vendors, and service providers to maintain building needs and operational systems.
• Schedule and facilitate the maintenance teams, garbage removal, and related services to ensure Museum spaces consistently meet cleanliness and presentation standards.
• Oversee the upkeep and inventory of audio-visual, lighting, sound, and theatrical systems; coordinate technical support for Museum programs, performances, rentals, and special events.
• Recommend and implement operational improvements, equipment upgrades, and capital replacement projects.
• Manage operational support for exhibitions, public programs, performances, special events, and facility rentals, including staffing, logistics, deliveries, room setups, breakdowns, equipment deployment, and post-event restoration.
• Maintain the Museum Building Calendar and lead cross-departmental planning and communication to coordinate event requirements and space utilization.
• Manage relationships with external vendors, contractors, cafe tenants, and building support partners.
• Supervise and schedule Operations staff and contracted support teams.
• Oversee inventory, storage, maintenance, tracking, and replacement planning for operational and event-related equipment.
• Develop, implement, and enforce policies and procedures related to facility operations, building use, and operational efficiency.
• In tandem with the Museums engineers and security team, manage preventive maintenance schedules, repairs, service requests, inspections, and operational records.
• Ensure compliance with OSHA and other applicable regulations
• Perform other duties as required to support Museum operations and institutional goals.

Qualifications

• Bachelor's degree or equivalent professional experience in operations management, museum administration, or a related field.
• Minimum of 5-7 years of progressively responsible operations or facilities management experience in a museum, cultural institution, performance venue, public facility, or similar organization.
• Demonstrated supervisory and team leadership experience.
• Strong knowledge of building systems, facilities operations, maintenance practices, and vendor management.
• Experience supporting events, public programs, or performance spaces.
• Working knowledge of audio-visual, theatrical, lighting, and sound systems.
• Strong organizational, project management, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to work evenings, weekends, and holidays as operational needs require.
• Ability to lift and move equipment weighing up to 50 pounds.

Position Details

• Reports to: Chief Operating Officer
• Status: Full-Time, 40 hours a week including some evening and weekend hours
• Location: Onsite
• Salary: $70,000-$85,000 plus a comprehensive benefits package including health coverage, paid time off, and retirement benefits

The Museum of Jewish Heritage is an equal-opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism, and inclusion in its hiring practices.

Information about the Museum's work and values can be foundhere.