Senior Manager, Microenterprise Accelerator Program

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); North Charleston (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Palmetto Goodwill is seeking a Senior Program Manager to lead the Microenterprise Accelerator Program in North Charleston, SC. The role oversees planning, development, implementation, and compliance, ensuring strong outcomes for program participants and funders.

You will manage a high-performing team, coordinate with funders, and ensure fiscal discipline across revenues and expenses while aligning with organizational priorities.

Responsibilities

• Research best practices and develop partnerships to inform program design.
• Co-develop proposals for continuing services with budget planning.
• Monitor market trends and participant data to guide program decisions.
• Learn applicable governmental regulations for program operation and fiscal management.
• Train team members and perform quality checks for regulatory compliance and participant experience.
• Lead a high-performing team to support clients through training, services, and job placement.
• Monitor program effectiveness with metrics and scorecards.
• Maintain knowledge of grant regulations, funding allocations, and relevant laws.
• Ensure uniform policies and high-quality client experience across programs.
• Track and report Mission Impact Data Analytics for all assigned programs.
• Produce reports to funders and governmental agencies.
• Build relationships with funders and stakeholders including Goodwill Industries International.
• Establish credibility with funders through accurate, on-time reporting and meeting metrics.
• Review timekeeping records and participant payments for accuracy.
• Assist in developing program budgets, monitoring spending, and reporting projections.
• Prepare for and participate in internal and external programmatic audits and respond to actions plans.
• Comply with agency policies, procedures, and safety standards; perform other duties as assigned.

Job description

Summary

Responsible for developing, planning, coordinating, implementing, and managing Palmetto Goodwill's Microenterprise Accelerator Program which provides a 13-week training program for individuals interested in starting or scaling small businesses. Manages program with a high degree of complexity, accountability for program expenditures, and outcomes/spending reporting to funders. The Senior Program Manager is expected to meet multiple goals and objectives laid out by funding partners and leadership team. Effectively plans, executes, and manages revenue and expense budgets for the assigned programs, as well as managing the areas of Program Development; Program Implementation; Program Management; and Programmatic and Financial Compliance.

Essential Duties and Responsibilities

Program Development

• Assists with researching best practices, developing key partnerships across Palmetto Goodwill's service area, and reporting innovating practices to the funder.
• Co-develops the proposal for continuing services to include budget development and service planning.
• Monitors market trends, participant data, and prospect participant data based on population and geography-specific data to help guide conversations and inform decisions regarding program implementation, program expansion, and program management.

Program Implementation

• Learns all governmental regulations that apply to program operation and fiscal management, potentially including federal programmatic and fiscal compliance regulations.
• Trains team members and performs quality checks to ensure uniformity of compliance with regulations, policies, and procedures
• Trains team members and performs quality checks to ensure high quality participant experiences.

Program Management

• Leads a high-performing team to support clients in achieving their full potential through training, supportive services, and job placement. Oversees the work of assigned program staff.
• Monitors and measures program effectiveness utilizing metrics and scorecards.
• Maintains a strong knowledge of grant regulations and relevant information, including funding allocations, processes, laws, rules, and regulations.
• Supports uniformity of regulations/policies/procedures, quality client experience, high standard across all programs.
• Tracks and reports on the effectiveness and efficiency of all assigned programs, including data collection including Mission Impact Data Analytics for all assigned programs.
• Responsible for assigned program reporting to funders and governmental agencies.
• Builds and strengthens relationships with funders and stakeholders including Goodwill Industries International.
• Establishes credibility with funders through accurate, on-time reporting, as well as meeting or exceeding program metrics.

Programmatic and Financial Compliance

• Reviews timekeeping records and associated participant payments to ensure accuracy of payments to participants.
• Works with Director of Mission Services to develop the program budget, monitor and report spending and spending projections, and maintain ratios of administrative and operations costs in comparison to direct participant expenditures. Supervises data collection including Mission Impact Data Analytics for all assigned programs.
• Responsible for programmatic compliance and finance audits.
• Prepares for and participates in all internal and external programmatic audits. Completed any required responses and actions plans requested as a result of the programmatic or fiscal audits.

Other

• Complies with all agency policies, procedures, and safety standards throughout all work areas
• Performs other job-related tasks and duties as assigned.