Senior Manager, Merchant Launch & Operations

ShipMonk; Nevada; Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

ShipMonk is seeking a Senior Manager for Launch Operations to lead merchant launches and operational excellence across fulfillment centers. You will coordinate cross-functional teams, analyze launch metrics, and develop new service offerings to support growth in ecommerce fulfillment.

The role emphasizes hands-on leadership, training, and building scalable workflows with tools like Asana, Slack, Salesforce, and Google apps. Travel up to 15–25% may be required.

Formación

• Bachelor’s degree in supply chain management, logistics, business administration, or related field.
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization.
• Strong leadership and team management with proven results.
• Excellent analytical and problem-solving abilities with data-driven mindset.
• Proficiency in inventory management systems and ERP/WMS software.
• Lean principles and continuous improvement knowledge; travel up to 15–25%.

Responsabilidades

• Own the design, execution and oversight of merchant launches across fulfillment centers.
• Coordinate with cross-functional teams to meet launch requirements and address issues.
• Engage with prospective merchants on operations requirements to drive sales.
• Define, track, and analyze launch metrics and dashboards.
• Develop and support new service offerings for launches.
• Train and support Operations teams on new merchant solutions.
• Design workflows with Asana, Slack, Salesforce, and Google apps.
• Provide on-site leadership development and coaching for continuous improvement.
• Mentor team members to build leadership capabilities.

Conocimientos

Leadership

Strategic planning

Cross-functional collaboration

Problem solving

Communication

Educación

Bachelor’s degree in supply chain/logistics/business

Herramientas

Asana

Slack

Salesforce

Google Sheets

Tableau

Metabase

Descripción del empleo

ShipMonk is seeking a Senior Manager for Launch Operations to lead merchant launches and operational excellence across fulfillment centers. You will coordinate cross-functional teams, analyze launch metrics, and develop new service offerings to support growth in ecommerce fulfillment.

The role emphasizes hands-on leadership, training, and building scalable workflows with tools like Asana, Slack, Salesforce, and Google apps. Travel up to 15–25% may be required.