Senior Manager, Site CI & Operational Excellence

ShipMonk; Pittston (Luzerne County); Presencial; USD 140.000 - 190.000; Tempo integral

Resumo da vaga

ShipMonk is building an Operations Continuous Improvement function to systematically identify, prioritize, and close performance gaps across the fulfillment network. As Senior Manager, Operations CI, you will lead the CI roadmap, drive project cadences, and deliver high-impact results through execution and validation.

You will partner with the central Launch & Process Excellence function to ensure CI projects are executed at the site level, while building a culture of problem-solving and

Qualificações

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or related field.
• Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.
• Demonstrated track record of building CI functions or programs with measurable financial and operational impact.
• Deep proficiency in Lean and/or Six Sigma methodologies. Black Belt certification strongly preferred.
• Experience in e-commerce fulfillment, 3PL, distribution center, or high-volume logistics environments strongly preferred.
• Strong analytical capabilities- comfortable with large datasets and translating data into insight using tools such as Google Sheets, Excel, Metabase, Tableau, or similar.
• Proven ability to influence without authority across a complex, multi-site, cross-functional organization.
• Exceptional communication and executive presence- able to present CI roadmaps and outcomes clearly to operational and senior leadership audiences.

Responsabilidades

• Develop and own the site’s CI roadmap with clear timelines and accountability.
• Create visibility for Ops CI work across the organization from the ops floor to the executive team through reviews and change management.
• Apply structured problem-solving methodologies to diagnose root causes, design solutions, and implement changes that stick.
• Set and track KPIs for CI project outcomes and report progress to senior leadership.
• Partner with General Managers and leaders to identify and size improvement opportunities and secure buy-in for changes.
• Champion a culture of continuous improvement across ShipMonk and design CI training programs.
• Lead change management for major CI initiatives ensuring sustainable adoption.
• Interface between CI and Process Excellence, ensuring CI outcomes are reflected in process documentation.

Conhecimentos

Lean / Six Sigma

Leadership

Change management

Communication

Executive presence

Cross-functional collaboration

Data-driven problem solving

Formação

Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or related field

Ferramentas

Google Sheets

Excel

Metabase

Tableau

Descrição da vaga

ShipMonk is building an Operations Continuous Improvement function to systematically identify, prioritize, and close performance gaps across the fulfillment network. As Senior Manager, Operations CI, you will lead the CI roadmap, drive project cadences, and deliver high-impact results through execution and validation.

You will partner with the central Launch & Process Excellence function to ensure CI projects are executed at the site level, while building a culture of problem-solving and