Assistant General Manager

ShipMonk; Pittston (Luzerne County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited PTO

401(k)

Referral bonus program

Job summary

ShipMonk is seeking an Assistant General Manager for its Pittston, PA, on-site Fulfillment Center Operations. You will own the P&L, drive KPIs, and build a supervisory layer to keep the floor moving across inbound, outbound, inventory accuracy, and equipment maintenance.

This is a high-accountability role with visibility into business performance. You will hire supervisors, develop frontline leaders, and lead performance conversations while coordinating with customer service, sales, and other

Qualifications

• 6–8 years in fulfillment or supply chain operations with team leadership.
• Experience managing facility budget and KPIs.
• Proficiency with WMS and enterprise tools.
• Experience building supervisory layers.
• Strong communication to present to executives and work on floor.
• Lean Six Sigma certification a plus; degree helpful.

Responsibilities

• Oversee daily operations: inbound, outbound, inventory accuracy, maintenance, sanitation.
• Monitor P&L and KPIs; manage labor costs and throughput.
• Develop supervisory layers and run performance conversations.
• Coordinate cross-functionally with CS, sales and facility leaders.

Skills

Leadership

Team management

Budget management

KPIs

WMS

Excel

Project management

Process documentation

Executive communication

Lean Six Sigma

Education

Bachelor's degree preferred

Lean Six Sigma certification

Tools

WMS

Enterprise software

Project management software

Documentation tools

Job description

Assistant General Manager, Fulfillment Center Operations

On-site - Pittston, Pennsylvania

The role

Running a ShipMonk fulfillment center means managing thousands of daily decisions, from inbound receiving to outbound accuracy, while keeping a team of 40+ people moving in the same direction. As AGM, you're the operator who makes that happen every shift.

You'll own the P&L, drive KPIs, and build the layer of supervisory leadership that means the floor doesn't stop when you step away. This is a high-accountability role with real visibility into how the business performs.

What you'll own:

• Daily operations. Inbound, outbound, inventory accuracy, equipment maintenance, and sanitation standards. You set the expectations and hold the team to them.
• P&L and KPIs. You track the numbers that matter, labor cost, throughput, error rates, and you understand what levers to pull when they're off.
• People and culture. You hire supervisors, develop frontline leads, and build a team that doesn't need you to solve every problem. You run performance conversations directly and consistently.
• Cross-functional coordination. You work with customer service, sales, and other facility leaders to make sure warehouse activity doesn't create problems downstream.

What you bring:

• 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more
• Experience managing a facility budget and hitting operational KPIs
• Comfort with WMS and enterprise tools (Excel, project management software, process documentation)
• A track record of building supervisory layers, not just managing individual contributors
• Strong enough communication to present to executives and work a warehouse floor in the same day
• Lean Six Sigma certification is a plus. A degree helps, but equivalent operational experience is fine.

What makes ShipMonk different:

We define roles 80% and hire people who can run fast and build the other 20% themselves. We want AGMs who get engaged from day one, not just execute a playbook. If you want ownership and room to shape how a facility runs, this is the right place.

Perks:

Full medical, dental, and vision coverage. Unlimited PTO. 401(k). Referral bonus program.

About ShipMonk:

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions, all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.