Senior Manager, Mental Well-Being Operations

4062 Aetna Resources, LLC; Pennsylvania; Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a Senior Manager, Operations to lead non-clinical departments within Mental Well-being. You will guide call center operations, digital channels, and a Center of Excellence, shaping vision and delivering data-driven improvements across the organization.

The role requires strong analytical skills, executive communication, and the ability to drive cross‑functional initiatives with limited resources.

Qualifications

• Must have leadership experience managing cross‑functional teams.
• Strong strategic thinking with ability to translate data into actionable plans.
• Proven track record of executive communication and stakeholder management.

Responsibilities

• Define KPIs and performance frameworks for service operations.
• Analyze data to identify trends, opportunities, and improvements.
• Establish reporting and governance processes to monitor performance.

Skills

Leadership

Stakeholder management

Strategic thinking

Executive communication

Ambiguity navigation

Education

Bachelor's degree

Master's degree

Tools

Tableau

Power BI

SQL

Looker

Excel

Job description

CVS Health is seeking a Senior Manager, Operations to lead non-clinical departments within Mental Well-being. You will guide call center operations, digital channels, and a Center of Excellence, shaping vision and delivering data-driven improvements across the organization.

The role requires strong analytical skills, executive communication, and the ability to drive cross‑functional initiatives with limited resources.