Head of Mental Well-being Operations & Strategy

Partners in Digital Health; Annapolis (MD); On-site; USD 68,000 - 199,000; Full time

Benefits offered by this job

Bonus eligibility

Equity program

Medical, dental, vision coverage

Paid time off

Job summary

CVS Health is seeking a Senior Manager of Operations for Aetna Mental Well-being. This leadership role directs non-clinical service operations across call centers, digital channels, and a center of excellence, shaping vision and driving ROI-focused improvements.

The ideal candidate brings 7+ years in healthcare operations, strong analytics, and a track record of cross-functional execution in fast-paced environments. Eligible for a comprehensive benefits package and bonus opportunities.

Qualifications

• 7+ years in healthcare operations, strategy, analytics, technology, or related field.
• Demonstrated success leading complex, cross-functional teams.
• Strong analytical and quantitative skills; experience with SQL, Tableau, Power BI or similar tools is a plus.
• Experience developing business cases, ROI analyses, financial models, and executive-level recommendations.
• Ability to synthesize complex data into clear insights, decisions, and action plans.
• Exceptional communication, executive presentation, and stakeholder management skills.
• Proven ability to balance strategic thinking with operational execution.
• Strong project and program management capabilities, including risk management, prioritization, and delivery oversight.

Responsibilities

• Define KPIs and performance frameworks to measure service and employees.
• Analyze data to identify trends, opportunities, and improvement actions.
• Establish reporting and governance processes to monitor and optimize performance.
• Manage contact center expectations, inventory management expectations, quality expectations, and project management expectations.
• Identify opportunities to improve operational performance, member experience, scalability, and efficiency through process change, technology, automation, and AI.
• Serve as a strategic partner to Mental Well‑being Operations leadership by providing structured problem‑solving, data‑driven insights, and clear, decision‑oriented recommendations.
• Develop executive‑ready business cases with ROI analyses.
• Partner across Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to implement change.

Skills

Healthcare ops

Strategic leadership

Analytical skills

Executive communication

SQL

Tableau

Power BI

Project management

Stakeholder mgmt

Education

Bachelor's degree

Master's preferred

Tools

Excel

SQL

Tableau

Power BI

Job description

CVS Health is seeking a Senior Manager of Operations for Aetna Mental Well-being. This leadership role directs non-clinical service operations across call centers, digital channels, and a center of excellence, shaping vision and driving ROI-focused improvements.

The ideal candidate brings 7+ years in healthcare operations, strong analytics, and a track record of cross-functional execution in fast-paced environments. Eligible for a comprehensive benefits package and bonus opportunities.