Remote Senior Manager, Mental Well-being Operations

CVS Health Corporation

Northern (KY)

Hybrid

USD 119,000 - 199,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Manager for Member Services to lead non-clinical operations across Behavioral Health call centers, digital channels, and a center of excellence. You will drive KPI governance, data-informed decisions, and cross-functional execution to improve member experience and outcomes.

The role emphasizes strategic thinking, ROI-driven business cases, and collaboration with Clinical, Product, and Analytics teams, in a remote/hybrid US environment.

Qualifications

7+ years in healthcare operations, strategy, analytics or related field.
Strong analytical skills and cross-functional leadership.
Experience building business cases, ROI analyses, and financial models.

Responsibilities

Define KPIs and performance frameworks for service and staff.
Analyze data to identify trends, opportunities, and actions.
Establish governance to monitor and optimize performance.
Manage contact center expectations and quality metrics.
Identify improvements via process, tech, automation, or AI.
Partner with Ops, Product, Tech, Finance, Strategy, Clinical, Analytics.

Skills

Healthcare operations

Strategic thinking

Analytics

SQL

Power BI

Stakeholder management

Project management

Executive communication

Education

Bachelor's degree

Master's degree preferred

Tools

Tableau

Looker

Job description

The role emphasizes strategic thinking, ROI-driven business cases, and collaboration with Clinical, Product, and Analytics teams, in a remote/hybrid US environment.

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