Senior Manager, Mental Health Operations & Strategy

Partners in Digital Health

Atlanta (GA)

Hybrid

USD 68,000 - 199,000

Full time

6 days ago

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Job summary

CVS Health is seeking a Senior Manager of Operations for Aetna Mental Well-being to drive day-to-day operations across call centers, digital operations, and a Center of Excellence. You will shape the vision for Member Services, build performance frameworks, and partner across teams to deliver high-quality service with data-driven decision making.

The role requires strategic thinking, hands-on execution, and the ability to manage in a resource-constrained environment.

Qualifications

7+ years of experience in healthcare operations, strategy, analytics, or related fields.
Strong analytical and quantitative skills with ability to synthesize data into insights.
Experience developing business cases, ROI analyses, financial models, and exec-level recommendations.

Responsibilities

Define KPIs and performance frameworks to measure service and employees.
Analyze data to identify trends, opportunities, and improvement actions.
Establish reporting and governance processes to monitor performance.
Manage contact center expectations, inventory, quality, and project management.
Identify opportunities to improve operational performance, member experience, scalability, and efficiency.
Develop executive-ready business cases with ROI analyses and partner with leaders to implement changes.