Senior Manager, Member Experience & Engagement

Cobb Electric Membership Corporation; Marietta (GA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Annual Bonus

Tuition reimbursement

Pension plan

Job summary

Cobb EMC is seeking a seasoned Manager, Member Experience & Engagement to shape how members interact with the cooperative. You will lead programs that boost satisfaction, engagement, and critical touchpoints across the member journey.

This leadership role will drive journey mapping, outage communications, member insights, events, social media and process improvements, coordinating cross-functional teams for high-impact initiatives.

Qualifications

• Bachelor’s Degree in marketing, public relations, journalism, communications or related field.
• Minimum 5 years’ experience developing and implementing programs and events, creating marketing strategies, and project managing customer experience (CX) initiatives.
• Ability to understand technically complex organizational processes and terminology and then interpret and share with consumers in an understandable way, optimizing the member experience.
• Previous experience leading employees (project teams).
• Demonstrated expertise in developing and following budgets for all projects.

Responsibilities

• Lead the Member Experience Strategy: develop and implement an annual member experience plan aligned with division strategy.
• Identify opportunities to improve member satisfaction and close gaps throughout the member journey.
• Lead cross-departmental teams responsible for approved member experience initiatives.
• Apply industry trends and best practices to recommend new member experience strategies.
• Lead improvement projects involving journey mapping, outage experiences, and other high-impact member touchpoints.

Skills

Member Experience

Engagement Strategy

Project Management

Stakeholder Collaboration

Data Analytics

Budget Management

Communication Skills

Leadership

Education

Bachelor’s Degree in Marketing/Public Relations/Journalism/Communications or related

Tools

Kubra

Outage Maps

NISC Marketing Tools

Social Media Tools

Job description

Cobb EMC is seeking a seasoned Manager, Member Experience & Engagement to shape how members interact with the cooperative. You will lead programs that boost satisfaction, engagement, and critical touchpoints across the member journey.

This leadership role will drive journey mapping, outage communications, member insights, events, social media and process improvements, coordinating cross-functional teams for high-impact initiatives.