Senior Manager, Life & Disability Claims - Hybrid Leader

Sun Life; Hartford (CT); Hybrid; USD 73,000 - 109,000; Full time

Job summary

Sun Life embraces a hybrid work model with in-office and virtual collaboration, requiring presence at least 2 days per week. The Senior Manager, Life & Disability Claims leads the disability claims team, ensuring effective day-to-day operations, client relations, and risk management.

The role focuses on coaching staff, process improvements, and compliance across the claims function. The position demands strong leadership, extensive disability claims experience, and the ability to partner with

Qualifications

• 5+ years of progressively responsible disability claims experience.
• Proven leadership qualities and ability to train and motivate teams.
• Strong client-relations and communication skills.
• Solid understanding of disability policy/contract language and regulatory requirements.
• Proficiency with MS Word, Excel and email systems.

Responsibilities

• Leads, manages, hires, trains, retains and motivates a team of claims professionals.
• Ensures operations comply with federal and state requirements.
• Develops relationships with clients and internal partners to improve efficiency.
• Collaborates on profitability and client blocks of business.
• Tracks metrics and guides strategy for continuous improvement.
• Conducts internal and external training sessions and audits.
• Supports and implements claim management initiatives.

Skills

Disability claims experience

Leadership

Training & development

Client relations

Regulatory knowledge

Communication skills

MS Word

Excel

Email systems

Tools

MS Word

Excel

Email systems

Job description

Sun Life embraces a hybrid work model with in-office and virtual collaboration, requiring presence at least 2 days per week. The Senior Manager, Life & Disability Claims leads the disability claims team, ensuring effective day-to-day operations, client relations, and risk management.

The role focuses on coaching staff, process improvements, and compliance across the claims function. The position demands strong leadership, extensive disability claims experience, and the ability to partner with