Senior Life & Disability Claims Leader (Hybrid)

Sun Life; Baltimore (MD); Hybrid; USD 73,000 - 109,000; Full time

Job summary

Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with virtual work. The Senior Manager, Life & Disability Claims leads the day-to-day operations of the Long Term Disability claims team and fosters client relations.

You will manage a team of claims professionals, ensure compliance, analyze performance metrics, drive improvements, and support product development within a dynamic environment.

Qualifications

• Minimum 5 years of progressively responsible disability claims experience.
• Strong leadership qualities and ability to train and motivate staff.
• Proven ability to manage client relationships and service delivery.
• Knowledge of federal, state, and local disability regulations.
• Excellent analytical, problem-solving and communication skills.

Responsibilities

• Lead and coach a team of claims professionals delivering exceptional service.
• Ensure operations comply with federal and state requirements.
• Foster client relationships and collaborate with internal/external partners.
• Use metrics to track trends and drive continuous improvement.
• Develop and communicate internal policies and procedures.
• Support and implement claim management initiatives.
• Conduct internal and external training sessions.
• Participate in new client prospecting and implementation.

Skills

Disability claims experience

Leadership & people management

Staff training & development

Client relationship management

Regulatory compliance knowledge

Analytical thinking

Job description

Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with virtual work. The Senior Manager, Life & Disability Claims leads the day-to-day operations of the Long Term Disability claims team and fosters client relations.

You will manage a team of claims professionals, ensure compliance, analyze performance metrics, drive improvements, and support product development within a dynamic environment.