Senior Manager, Learning, Content & Quality (Remote)

Transformcap; United States; On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health Benefits

Flexible Time Off

Parental Leave

Mental Health Mornings/Afternoons

Wellness & Development Stipend

Commuter Benefits

Job summary

Grow Therapy is seeking a Senior Manager to lead Learning, Content, and Quality within our Shared Services. You will align roadmaps with Operations, own planning and continuous improvement, and scale three functions across a fast-paced environment.

You will mentor teams, develop a multi-year strategy for support enablement, overhaul onboarding, and build a Train-the-Trainer framework, with a focus on measurable outcomes and AI-enabled enhancement.

Qualifications

• 8+ years in support, operations, or a related function — with at least 3 years managing multiple teams or functions.
• Experience leading or being a team member of Training, Content, and Quality in the past.
• Comfortable in a start-up / fast-paced environment that requires a 0 -> 1 mindset
• A transformative leader with a clear point of view on where AI-native support is headed and the drive to get there — you don't wait for the roadmap, you help write it.
• Proficiency in tools like LMS (Learning Management Systems), CMS (Content Management Systems), Quality software, and other relevant software.
• Strong people leadership and cross-functional communication skills, with the ability to create clarity in a new function, align operational and technical partners, and balance immediate needs with long-term reliability

Responsibilities

• Directly manage, mentor, and develop teams in Training, Content, and Quality.
• Develop and execute a multi-year strategic vision for support enablement.
• Assess the current maturity, operating model, team structure, and priorities across Learning, Content, and Quality Assurance.
• Overhaul and own the first-year onboarding journey.
• Rebuild new-hire onboarding around a structured, measurable curriculum that enables trainers, not frontline Operations teams to own knowledge transfer.
• Build the connective tissue with the Training, Content, and Quality Teams to build a closed-loop feedback system that identifies recurring frontline knowledge gaps and translates them into targeted content updates and learning solutions.
• Design and implement a Train-the-Trainer framework to empower internal leaders and BPO vendor trainers to deliver high-quality instruction.
• Own training performance metrics, including completion rates, assessment scores, 30/60/90-day performance, and the relationship between training outcomes and operational KPIs.
• Create and enable the strategy for how AI can up-level each function, both at the individual function level and broadly across our Operations Department
• Candidates need experience building structured onboarding and curriculum that reduces dependence on shadowing and Operations SMEs.
• Own the strategy for assessing, building, and maintaining both internal and external knowledge bases.

Skills

LMS

CMS

Quality software

People leadership

Cross-functional leadership

AI strategy

Start-up mindset

Tools

LMS

CMS

Quality software

Job description

Grow Therapy is seeking a Senior Manager to lead Learning, Content, and Quality within our Shared Services. You will align roadmaps with Operations, own planning and continuous improvement, and scale three functions across a fast-paced environment.

You will mentor teams, develop a multi-year strategy for support enablement, overhaul onboarding, and build a Train-the-Trainer framework, with a focus on measurable outcomes and AI-enabled enhancement.