Senior Manager, International Branch Operations

Citi

New York (NY)

On-site

USD 150,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Ownership of outcomes

Global network

Professional development

Financial wellbeing benefits

Wellbeing & work-life balance

Job summary

Citi is seeking a VP, Branch Operations Manager for International Personal Banking in New York. You will lead branch channel operations across wealth platforms, delivering high-quality outcomes and maintaining regulatory standards.

The role requires 6–10 years in banking operations, strong leadership, policy interpretation, and cross-functional collaboration. It offers senior ownership, global resources, and development opportunities within Citi's wealth division.

Qualifications

6 to 10 years of banking or financial services operations experience.
Experience with branch channel processes and transactional controls.
Proven ability to lead teams, manage performance, and budget.
Ability to apply policies and regulatory requirements to complex scenarios.
Strong communication and stakeholder influence.

Responsibilities

Lead branch channel operations for International Personal Banking, ensuring timely delivery of outcomes.
Resolve complex operational problems and high-value transactions with policy knowledge.
Own one or more processes or reports and serve as SME on cross-functional projects.
Lead a team with performance evaluation, hiring, and budget oversight.
Coordinate short-term resource planning and contribute to budget formulation.
Monitor activity to identify control issues and ensure regulatory compliance.
Influence colleagues across functions to apply standards consistently.