Senior Manager Infrastructure Support Manager

Prattwhitney; California (MO); Hybrid; USD 132,000 - 252,000; Full time

Job summary

RTX Corporation seeks a highly organized Manager of Cloud Infrastructure Services & Projects to lead a team responsible for cloud environments, compliance, and operational excellence. You will direct Cloud System Administrators and drive strategic cloud initiatives across enterprise teams.

The role emphasizes leadership, project management, and strong collaboration with remote teams, vendors, and stakeholders to align cloud roadmaps with business goals.

Qualifications

• Degree or equivalent experience: Bachelor's in STEM with 10 years, or 14 years without degree.
• Experience leading technical teams and projects in enterprise cloud, infrastructure, or operations.
• Experience using ticketing/change-management systems (e.g., ServiceNow).
• Strong documentation skills for system records and workflows.
• Experience collaborating with remote teams, vendors, and stakeholders.

Responsibilities

• Lead and develop a team of Cloud System Administrators and Cloud Systems Lead.
• Set priorities and ensure on-time delivery of operational and project work.
• Conduct 1:1s, performance reviews, and career development planning.
• Foster a collaborative, inclusive, high-performing distributed team culture.
• Oversee cloud system projects, migrations, deployments, and vulnerability management.
• Coordinate cross-functional activities to align with business goals and minimize disruption.
• Maintain compliance-driven programs like Clara, ATO, GTA with timely submissions.

Skills

Leadership experience

Cloud infrastructure

Project management

ServiceNow

Documentation

Remote collaboration

Education

Bachelor’s degree in MIS, Computer Science, Technology, Engineering, Mathematics (STEM) or related field

14 years of relevant experience in lieu of a degree

Tools

Azure

AWS

ServiceNow

Job description

Date Posted: 2026-09-29 Country: United States of America Location: US-CA-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Position Overview

RTX Corporation is seeking a highly organized, proactive, and collaborative Manager of Cloud Infrastructure Services & Projects to lead a team responsible for the coordination, optimization, and operational excellence of RTX cloud environments. This role sits within the Enterprise Services Application & Technical Shared Services organization and plays a critical part in driving cloud capabilities, shared services efficiency, and strategic alignment across enterprise teams. In this leadership position, you will manage the Cloud Systems Lead and Cloud System Administrators, directing cloud‑related projects, daily operations, and compliance efforts. The ideal candidate brings strong people leadership, proven project/program management experience, and a solid understanding of cloud technologies. You will ensure successful execution of cloud initiatives, elevate team performance, and maintain alignment with organizational policies, security standards, and shared services roadmaps.

What You Will Do

• Lead, coach, and develop a team of Cloud System Administrators, fostering continuous learning, accountability, and engagement.
• Set priorities, balance workloads, and ensure timely delivery of operational and project‑based work.
• Conduct regular 1:1s, performance evaluations, and career development planning.
• Promote a collaborative, inclusive, and high‑performing team culture across geographically dispersed team members.
• Oversee planning, execution, and delivery of cloud system projects, migrations, deployments, vulnerability management, and improvements.
• Coordinate cross‑functional project activities to ensure alignment with business goals and minimize disruptions.
• Serve as the primary owner for Clara, ATO, GTA, and other compliance‑driven programs, gathering required input to ensure accurate and timely submissions.
• Maintain accurate and transparent project documentation, workflows, and cost reporting.
• Work closely with the other managers in the Shared Services to support road mapping and long‑term strategic planning for the Application & Technical Shared Services organization, ensuring cloud initiatives align with shared services objectives and enterprise goals.
• Partner with the Cloud Systems Lead to direct daily cloud operations, troubleshooting, and service continuity.
• Ensure adherence to organizational policies, cloud security standards, and compliance frameworks.
• Act as a key liaison between stakeholders, technical teams, and leadership to maintain strategic alignment, escalating issues as necessary.
• Support 24x7 operational environments, including occasional after‑hours work as needed.

Exciting Opportunity

Lead and shape a growing cloud systems team within RTX Enterprise Services. Drive impactful cloud initiatives that enhance system performance, security, and business value. Contribute to shared services roadmap development and influence cloud strategy across the enterprise. Ensure exceptional customer and stakeholder experience while supporting critical cloud‑based capabilities. Travel up to 5%.

Qualifications You Must Have

• Bachelor’s degree in MIS, Computer Science, Technology, Engineering, Mathematics (STEM), or a related field with 10 years of experience; OR 14 years of relevant experience in lieu of a degree.
• Proven experience managing technical teams and projects in fast-paced, production environments with prior leadership experience in enterprise cloud, infrastructure, or systems operations environments.
• Proven experience using ticketing, change management, or service management systems (e.g., ServiceNow).
• Strong documentation capabilities, including maintaining system records and workflows with the ability to analyze complex issues, coordinate resolution, and communicate status clearly.
• Experience collaborating across remote teams, vendors, and business stakeholders and the ability to translate business requirements into effective technological or operational solutions.

Qualifications We Prefer

• Strong understanding of Azure cloud platforms with AWS a plus.
• Knowledge of Agile methodologies and modern project management practices.
• Microsoft Azure or AWS certification(s).
• Experience leveraging AI tools in everyday work, including AI-based code assistants or AI-driven troubleshooting solutions, to improve efficiency and accelerate problem resolution.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

Benefits

• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays

Salary Range

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels.

Location

Work Location: Remote. This position is classified as: Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid, or remote.

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Company Overview

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.