Senior Manager, Implementations

Ladders; United States; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Full medical insurance

401(k) plan

Life insurance

Disability benefits

Incentive plan

Job summary

Ladders is seeking a Senior Manager, Implementations to lead customer onboarding and rollout across transportation and logistics environments. This role partners with customers and stakeholders to remove barriers and ensure smooth delivery from planning through execution.

The role emphasizes Lean-driven continuous improvement, team development, and meeting service level expectations. Remote US-based work with no visa sponsorship, offering a competitive compensation package.

Qualifications

• Bachelor's degree or equivalent work or military experience.
• 10-12 years in logistics, transportation, warehousing, or supply chain operations.
• 8-10 years in related roles with a Bachelor's degree or relevant experience with advanced degrees.
• Proven leadership in cross-functional implementation and operational excellence.
• Strong knowledge of Lean methodologies and project management techniques.
• Experience leading team development and organizational change.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead implementation teams and manage customer onboarding projects.
• Conduct cross-functional reviews to identify operational gaps and solutions.
• Implement continuous improvement initiatives using Lean principles.
• Serve as the primary escalation point for implementation challenges.
• Prepare presentations for customers and collaborate with stakeholders.
• Coach and mentor team members to improve performance.
• Ensure all deliverables meet client SLAs and business standards.

Skills

Lean methodologies

Project management

Leadership

Cross-functional collaboration

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Job description

For our client, we are seeking a Senior Manager, Implementations to join the team of a leader in the Transportation space.

This role will lead implementation teams responsible for customer onboarding and the successful execution of operational rollouts across transportation and logistics environments. The position will partner closely with internal stakeholders and customers to identify gaps, remove barriers, and ensure smooth transitions from planning through delivery. It will also drive continuous improvement efforts, support team development, and help ensure implementation work meets service expectations and business standards.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Lead implementation teams and manage customer onboarding projects


• Conduct cross-functional reviews to identify operational gaps and solutions


• Implement continuous improvement initiatives using Lean principles


• Serve as the primary escalation point for implementation challenges


• Prepare presentations for customers and collaborate with stakeholders


• Coach and mentor team members to improve performance


• Ensure all deliverables meet client SLAs and business standards

Qualifications

• Bachelor's degree or equivalent work or military experience


• 10-12 years in logistics, transportation, warehousing, or supply chain operations


• 8-10 years in related roles with a Bachelor's degree or relevant experience with advanced degrees


• Proven leadership in cross-functional implementation and operational excellence


• Strong knowledge of Lean methodologies and project management techniques


• Experience leading team development and organizational change


• Excellent communication and problem-solving skills

Benefits

• Full medical, dental, and vision insurance coverage


• 401(k) plan


• Life insurance


• Disability benefits


• Participation in a company incentive plan

Our client is an equal opportunity employer.