Manager, Implementations

Jobtailor; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor in Houston seeks a senior implementation leader to manage customer implementations, ensuring SLAs and operational objectives are met. You will partner across Operations, IT, Engineering, and PMO to identify gaps and drive scalable solutions.

With 7–10 years in logistics or supply chain operations, you will guide continuous improvement using Lean methodologies and lead high-performing teams to deliver measurable savings and success.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 7–10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations.
• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment.
• Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis.
• Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations.
• Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams.
• Master's degree in Business, Supply Chain, Engineering, or a related field (preferred).
• Lean Certification (Lean Six Sigma or equivalent) (preferred).
• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects (preferred).

Responsibilities

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives.
• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions.
• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings.
• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges.
• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development.

Tools

Warehouse Management Systems

Logistics Technology

Job description

• Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives


• Partner with Operations, IT, Engineering, and PMO teams to identify process gaps, conduct operational reviews, and develop scalable implementation solutions


• Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, performance measurement, and financial validation of savings


• Manage escalations, customer communications, and executive presentations while ensuring successful resolution of operational issues and implementation challenges


• Recruit, develop, coach, and lead high-performing implementation teams through hiring, onboarding, performance management, mentoring, and talent development

Requirements

• Bachelor's degree or equivalent related work or military experience


• 7-10 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations


• Experience leading cross-functional implementation or continuous improvement projects in a customer-focused environment


• Strong knowledge of Lean methodologies, operational process improvement, project management, and gap analysis


• Experience managing teams, conducting performance evaluations, coaching employees, and building high-performing organizations


• Strong communication, presentation, customer relationship, conflict resolution, and problem-solving skills with experience working across Operations, IT, Engineering, and PMO teams


• Master's degree in Business, Supply Chain, Engineering, or a related field (preferred)


• Lean Certification (Lean Six Sigma or equivalent) (preferred)


• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects (preferred)

Core Competencies

Demonstrates expertise in leading implementation teams and managing customer implementations while ensuring adherence to SLAs and operational objectives. Proficient in Lean methodologies, project management, and fostering high-performing teams through effective coaching and performance management.

Highest-signal resume keywords

• Lean Methodologies


• Project Management


• Team Management


• Customer Relationship Management


• Gap Analysis

Hard Skills

• Logistics Operations


• Supply Chain Operations


• Continuous Improvement


• Performance Measurement


• Operational Process Improvement

Soft Skills

• Communication Skills


• Problem-Solving Skills


• Conflict Resolution


• Presentation Skills

Certifications & Qualifications

• Lean Certification


• Lean Six Sigma

Industry Keywords

• Implementation Projects


• Transportation


• Warehousing


• Distribution

Tools & Technologies

• Warehouse Management Systems


• Logistics Technology