Implementation Project Manager

Trovo Group; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Trovo Group, a rapidly growing technology-driven logistics and supply chain organization, seeks a Project Manager, Implementations to lead customer onboarding and implementation initiatives. You will bridge Sales, Operations, Technology, and Customers to ensure successful launches and long-term satisfaction.

In this role, you will manage end-to-end projects, develop plans and timelines, and coordinate cross-functional teams to deliver exceptional onboarding experiences in a fast-paced

Qualifications

• 3–7+ years of project management, implementation, or customer onboarding experience.
• Experience within logistics, transportation, supply chain, or a 3PL environment strongly preferred.
• Proven ability to manage multiple projects simultaneously.
• Strong communication, organizational, and relationship-building skills.
• Experience working cross-functionally with both internal teams and external customers.
• Excellent problem-solving and project coordination abilities.
• Proficiency with Microsoft Office and project management software (Asana, Monday.com, Jira, Smartsheet, or similar).
• Experience with transportation management systems (TMS), ERP platforms, or supply chain technology is a plus.
• Bachelor's degree preferred.

Responsibilities

• Lead end-to-end implementation projects for new customer accounts and supply chain solutions.
• Develop project plans, timelines, milestones, and communication strategies.
• Coordinate cross-functional teams across Operations, Technology, Sales, Procurement, Engineering, and Customer Success.
• Serve as the primary point of contact throughout the implementation process.
• Manage customer expectations and ensure a seamless onboarding experience.
• Identify project risks, resolve issues proactively, and keep initiatives on schedule.
• Facilitate kickoff meetings, status updates, and post-implementation reviews.
• Document customer requirements and ensure successful execution of project deliverables.
• Track project progress and communicate updates to both internal leadership and customers.
• Recommend and implement process improvements to enhance implementation efficiency and scalability.

Skills

Project management

Cross-functional collaboration

Communication

Organizational skills

Relationship-building

Problem-solving

Multi-project management

Education

Bachelor's degree

Tools

Asana

Monday.com

Jira

Smartsheet

Microsoft Office

Job description

A rapidly growing, technology-driven logistics and supply chain organization is seeking a Project Manager, Implementations to lead customer onboarding and implementation initiatives. This role will serve as the bridge between sales, operations, technology, and customers, ensuring new clients are successfully launched and positioned for long-term success.

This is an excellent opportunity for someone who enjoys managing complex projects, collaborating across departments, and delivering an exceptional customer experience in a fast-paced logistics environment.

Responsibilities

• Lead end-to-end implementation projects for new customer accounts and supply chain solutions
• Develop project plans, timelines, milestones, and communication strategies
• Coordinate cross-functional teams across Operations, Technology, Sales, Procurement, Engineering, and Customer Success
• Serve as the primary point of contact throughout the implementation process
• Manage customer expectations and ensure a seamless onboarding experience
• Identify project risks, resolve issues proactively, and keep initiatives on schedule
• Facilitate kickoff meetings, status updates, and post-implementation reviews
• Document customer requirements and ensure successful execution of project deliverables
• Track project progress and communicate updates to both internal leadership and customers
• Recommend and implement process improvements to enhance implementation efficiency and scalability

Qualifications

• 3–7+ years of project management, implementation, or customer onboarding experience
• Experience within logistics, transportation, supply chain, or a 3PL environment strongly preferred
• Proven ability to manage multiple projects simultaneously
• Strong communication, organizational, and relationship-building skills
• Experience working cross-functionally with both internal teams and external customers
• Excellent problem-solving and project coordination abilities
• Proficiency with Microsoft Office and project management software (Asana, Monday.com, Jira, Smartsheet, or similar)
• Experience with transportation management systems (TMS), ERP platforms, or supply chain technology is a plus
• Bachelor's degree preferred