Senior Manager, HR ServiceNow Strategy & AI

Keurig Dr Pepper; Frisco (TX); On-site; USD 131,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching

Tuition Reimbursement

Mileage Reimbursement

Annual bonus

Job summary

Keurig Dr Pepper in Frisco, TX seeks a Senior Manager, ServiceNow HR Experience to lead the HRSD roadmap, modernize employee and manager experiences, and accelerate adoption of next-generation capabilities.

You will partner with IT Platform Owner, manage the HRSD Analyst and Automation Lead, oversee the EY AMS relationship, and translate ServiceNow releases into prioritized initiatives for HR leadership with clear tradeoffs and funding considerations.

Qualifications

• 5+ years experience in HR technology, HRIS/product ownership, or HR operations.
• Hands-on ServiceNow HRSD expertise (configuration, workflow, and service delivery design).
• Proven ability to build and deliver a product roadmap and communicate priorities to senior leaders.
• Experience managing AMS/implementation partners with accountability for outcomes and service performance.
• Working knowledge of AI/agentic concepts in HR service delivery, with ability to assess value, risk, and readiness.
• Strong cross-functional partnership skills, especially with IT platform and enterprise stakeholders.
• Executive-level communication skills; able to synthesize complex topics into clear, decision-ready recommendations.

Responsibilities

• Own and evolve the HRSD roadmap, prioritizing capabilities that materially improve employee and manager experience.
• Evaluate, business case, and lead phased adoption of Employee Journeys, Manager Hub, and AI-enabled HRSD features.
• Translate ServiceNow releases and emerging capabilities into clear opportunities, sequencing work based on value, readiness, and risk.
• Present recommendations, tradeoffs, and funding needs to HR leadership in decision-ready formats.
• Partner with IT Platform Ownership to evaluate upgrades and enterprise changes for HRSD impact and readiness before release.
• Represent HR requirements in ServiceNow governance forums and align HRSD priorities to the enterprise roadmap.
• Guide scalable, integrated HRSD design decisions that protect employee experience and long-term maintainability.
• Lead and develop two direct reports (HRSD Analyst; Automation & Process Improvement Lead) to deliver roadmap outcomes.

Skills

HR technology

ServiceNow HRSD

Product ownership

Executive communication

Cross-functional partnership

Tools

ServiceNow

Job description

Keurig Dr Pepper in Frisco, TX seeks a Senior Manager, ServiceNow HR Experience to lead the HRSD roadmap, modernize employee and manager experiences, and accelerate adoption of next-generation capabilities.

You will partner with IT Platform Owner, manage the HRSD Analyst and Automation Lead, oversee the EY AMS relationship, and translate ServiceNow releases into prioritized initiatives for HR leadership with clear tradeoffs and funding considerations.