Senior Manager, Government Solutions & EMSS

Iridium; Chandler (AZ); Híbrido; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Iridium is seeking a Senior Manager, Government Solutions & Customer Engagement to lead a team of Field Solutions Engineers supporting the EMSS program and broader USG customers. You will translate strategy into executable plans and drive delivery.

You will engage senior government stakeholders, mentor staff, and coordinate across engineering, operations, sales, and contracts to ensure service delivery and adoption of Iridium capabilities.

Formación

• 10+ years of experience in solutions engineering, field engineering, systems engineering, SATCOM/telecommunications, government customer engagement, or related technical field.
• Previous management experience required.
• Experience working directly with U.S. Government and/or DoD customers in technical, operational, or mission-focused environments.
• Strong understanding of satellite communications/telecommunications and translating capabilities into solutions.
• Proven ability to engage senior government stakeholders and deliver measurable results.

Responsabilidades

• Lead a team of Field Solutions Engineers supporting EMSS and broader USG customers, providing direction, coaching, development, and technical leadership to drive team performance and effective customer support.
• Mentor and train your team by evaluating employees’ performance, recognizing areas for improvement, and providing reliable solutions to problems that may impact your team’s effectiveness.
• Translate established USG strategy and business priorities into actionable FSE operating plans, team objectives, and execution priorities; monitor progress and adjust activities to deliver results.
• Independently manage day-to-day FSE operations, assign resources, prioritize competing customer and technical needs, and resolve complex issues within established organizational priorities and authority.
• Serve as an experienced technical and customer-facing leader, engaging with warfighters, Combatant Commands, government program offices, operational units, mission partners, and industry partners to understand mission needs, operational challenges, and emerging requirements.
• Lead the development and implementation of technical solutions that translate complex customer and mission requirements into actionable capabilities, service improvements, and operational outcomes.
• Lead technical briefings, demonstrations, training, and solution-design sessions with government and industry stakeholders to demonstrate Iridium capabilities and drive adoption and operational use.
• Coordinate across Engineering, Operations, Sales, Contracts, Customer Support, and other functions to resolve customer needs and drive technical, Helpdesk, and Order Fulfillment actions through completion.
• Lead the planning and execution of USG outreach, EMSS Academy, training, and exercise support activities, ensuring engagements are aligned with operational priorities, customer requirements, and measurable adoption objectives.
• Provide operational leadership and oversight of Field Solutions Engineering, Helpdesk, and Order Fulfillment activities, establishing performance expectations, improving responsiveness, resolving escalated customer issues, and ensuring accountability for service delivery, provisioning, and customer support.
• Translate customer feedback, operational lessons learned, and emerging mission requirements into technical requirements, service enhancements, and opportunities to expand EMSS adoption and support growth across the USG portfolio.
• Actively support USG business development and capture efforts by identifying customer opportunities, contributing technical solutions and customer insights, and supporting proposals and customer engagements in alignment with leadership-defined capture strategy.
• Drive measurable outcomes from customer engagement, outreach, and technical support activities, including increased device adoption, IMEI sales, service activations, and qualified opportunities that contribute to USG revenue and margin objectives.

Conocimientos

People leadership

USG engagement

Technical credibility

Excellent communication

Stakeholder engagement

Analytical thinking

Independence

Project management

Top Secret clearance

Educación

Bachelor’s degree in engineering/telecommunications/business/technical field

Descripción del empleo

Iridium is seeking a Senior Manager, Government Solutions & Customer Engagement to lead a team of Field Solutions Engineers supporting the EMSS program and broader USG customers. You will translate strategy into executable plans and drive delivery.

You will engage senior government stakeholders, mentor staff, and coordinate across engineering, operations, sales, and contracts to ensure service delivery and adoption of Iridium capabilities.