Senior Manager Experience & Engagement

Ryan Companies US, Inc.; Kansas City (MO); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Retirement plan

Flexible Spending and Health Savings

Life Insurance

Short-Term and Long-Term Disability

Educational Assistance

Paid Time Off (PTO)

Employee Assistance and Wellness

Family Planning & Parenting Benefits

Employee Discounts

Pet insurance

Charitable Donation Matching

Volunteer Time Off

Employee Resource Groups

Job summary

Ryan Companies US, Inc. seeks a Senior Manager, Team Member Experience & Engagement to create a more connected, meaningful experience across the team member lifecycle, focusing on onboarding and Early Careers.

You will translate feedback into improvements and partner with HR and business leaders to align priorities and strengthen engagement. The role owns the Early Careers programmatic experience and leads multi-functional initiatives to build connection, development, and belonging across the

Qualifications

• Experience shaping employee experience programs and onboarding.
• Proven ability to translate feedback into practical improvements.
• Ability to lead a multi-year roadmap.

Responsibilities

• Shape the Team Member Experience strategy and multiyear roadmap.
• Lead enterprise view of experience across lifecycle moments.
• Own Early Careers programmatic experience.
• Define and champion shared principles for consistent experiences.
• Lead journey mapping to identify needs, gaps, and moments that matter.
• Turn insights into priorities and improvement plans.
• Collaborate with HR and business leaders to create a connected onboarding experience.
• Improve cross-functional coordination and communication.
• Use surveys, interviews, focus groups, program data, and trends to guide decisions.
• Define and track measures of experience and program impact.
• Provide leaders with updates, recommendations, risks, and decisions.
• Build internal skills in journey mapping and experience design.

Skills

Team member experience

Journey mapping

Stakeholder partnership

Change management

Feedback-to-action

Measurement & analytics

Cross-functional collaboration

Job description

Job Description:

The Senior Manager, Team Member Experience & Engagement leads efforts to create a more connected, engaging, and meaningful experience across the team member lifecycle. As part of the Engagement & Community team, this role translates team member feedback and business needs into practical improvements, working across HR and business teams to align priorities, connect experiences, and strengthen engagement, connection, community, belonging, and retention.

The role owns the Early Careers programmatic experience and serves as a steward of the broader team member experience across Ryan. In partnership with HR functions and business leaders, the role will initially focus on helping shape and improve the Ryan onboarding experience while leading the design and delivery of an Early Careers experience that builds connection, community, development, and engagement. The role connects insights and priorities across functions so key lifecycle moments feel aligned and intentional.

• Help shape the Team Member Experience strategy, priorities, and multiyear roadmap.

• Lead the enterprise view of the team member experience by identifying themes, gaps, and opportunities across key lifecycle moments.

• Own the strategy, design, delivery, and continuous improvement of the Early Careers programmatic experience.

• Define and champion shared principles that create consistent and connected team member experiences.

• Lead journey mapping to identify needs, pain points, gaps, handoffs, and moments that matter.

• Turn insights into priorities, recommendations, and coordinated improvement plans.

• Partner across HR and the business to help create a connected onboarding experience.

• Improve cross-functional coordination, communication, and shared ways of working.

• Use surveys, interviews, focus groups, program data, and workforce trends to find root causes and guide decisions.

• Define and track measures that evaluate team member experience, engagement, participation, and program impact.

• Provide leaders with clear updates, recommendations, risks, and decisions.

• Build internal skills in journey mapping, experience design, listening, measurement, and continuous improvement.

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The base pay range is $93,000-$125,000/Annually. The salary may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Eligibility:

Position requires verification of employment to work in the U.S.

Benefits:

• Competitive Salary
• Medical, Dental and Vision Benefits
• Retirement and Savings Benefits
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• Educational Assistance
• Paid Time Off (PTO)
• Employee Assistance and Wellness Programs
• Family Planning & Parenting Benefits
• Employee Discount Programs
• Pet insurance
• Charitable Donation Matching
• Volunteer Time Off (VTO)
• Employee Resource Groups (ERGs)

Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.

Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Notice to Candidates:

Please be advised that initial outreach regarding employment at Ryan Companies will only occur via email from the domain @ryancompanies.com email address. If you recieve communication from someone you believe is impersonating Ryan Companies, please report it to us at [e-mail]

Non-Solicitation Notice to Recruitment Agencies:

Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office. Ryan Companies will not be responsible for any fees or expenses associated with unsolicited submissions. If recruitment services are required, we will reach out directly to agencies on our approved vendor list. We appreciate your understanding and cooperation.