Senior Manager Experience & Engagement

Ryan Companies US, Inc.; Minneapolis (MN); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Vision Benefits

Retirement and Savings Benefits

Flexible Spending and Health Savings (

Life Insurance

Short-Term & Long-Term Disability

Educational Assistance

Paid Time Off (PTO)

Employee Assistance & Wellness

Job summary

Ryan Companies US, Inc. is seeking a Senior Manager, Team Member Experience & Engagement to shape and lead initiatives across the team member lifecycle from onboarding through ongoing engagement in Minneapolis.

You will partner with HR and business leaders to translate feedback into practical improvements, with an initial focus on onboarding and a scalable Early Careers program. The role requires building connection, community, and belonging, with the Enterprise overseeing engagement strategies

Responsibilities

• Lead onboarding experience improvements and manage Early Careers program design and delivery.
• Translate team member feedback and business needs into practical experience enhancements.
• Define and track measures of team member engagement, participation, and program impact.
• Collaborate with HR and business leaders to align priorities and improve cross-functional coordination.
• Develop journey maps to identify needs, pain points, gaps, and moments that matter across lifecycle events.

Job description

Job Description:The Senior Manager, Team Member Experience & Engagement leads efforts to create a more connected, engaging, and meaningful experience across the team member lifecycle. As part of the Engagement & Community team, this role translates team member feedback and business needs into practical improvements, working across HR and business teams to align priorities, connect experiences, and strengthen engagement, connection, community, belonging, and retention.The role owns the Early Careers programmatic experience and serves as a steward of the broader team member experience across Ryan. In partnership with HR functions and business leaders, the role will initially focus on helping shape and improve the Ryan onboarding experience while leading the design and delivery of an Early Careers experience that builds connection, community, development, and engagement. The role connects insights and priorities across functions so key lifecycle moments feel aligned and intentional.Help shape the Team Member Experience strategy, priorities, and multiyear roadmap.Lead the enterprise view of the team member experience by identifying themes, gaps, and opportunities across key lifecycle moments.Own the strategy, design, delivery, and continuous improvement of the Early Careers programmatic experience.Define and champion shared principles that create consistent and connected team member experiences.Lead journey mapping to identify needs, pain points, gaps, handoffs, and moments that matter.Turn insights into priorities, recommendations, and coordinated improvement plans.Partner across HR and the business to help create a connected onboarding experience.Improve cross-functional coordination, communication, and shared ways of working.Use surveys, interviews, focus groups, program data, and workforce trends to find root causes and guide decisions.Define and track measures that evaluate team member experience, engagement, participation, and program impact.Provide leaders with clear updates, recommendations, risks, and decisions.Build internal skills in journey mapping, experience design, listening, measurement, and continuous improvement.-The base pay range is $93,000-$125,000/Annually. The salary may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.Eligibility:Position requires verification of employment to work in the U.S.Benefits:Competitive SalaryMedical, Dental and Vision BenefitsRetirement and Savings BenefitsFlexible Spending and Health Savings AccountsLife InsuranceShort-Term and Long-Term DisabilityEducational AssistancePaid Time Off (PTO)Employee Assistance and Wellness ProgramsFamily Planning & Parenting BenefitsEmployee Discount ProgramsPet insuranceCharitable Donation MatchingVolunteer Time Off (VTO)Employee Resource Groups (ERGs)Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Notice to Candidates:Please be advised that initial outreach regarding employment at Ryan Companies will only occur via email from the domain @ryancompanies.com email address. If you recieve communication from someone you believe is impersonating Ryan Companies, please report it to us at [e-mail]-Solicitation Notice to Recruitment Agencies:Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office. Ryan Companies will not be responsible for any fees or expenses associated with unsolicited submissions. If recruitment services are required, we will reach out directly to agencies on our approved vendor list. We appreciate your understanding and cooperation.