Senior Manager Enterprise Change and Program Management Office Program Management

Support.com; Farmington Hills (MI); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in Farmington Hills is seeking a Senior Manager for their Enterprise Change and Program Management Office. This role involves strategic oversight of complex programs, risk management, and financial accountability. The ideal candidate will lead cross-functional teams and ensure successful program delivery while fostering a culture of accountability and transparency.

Qualifications

• Expert leadership in enterprise program delivery.
• Experience in financial management and risk assessment.

Responsibilities

• Oversee complex enterprise programs and manage delivery dependencies.
• Develop program roadmaps and ensure stakeholder engagement.
• Mentor team members and improve program management processes.

Skills

Leadership

Risk Management

Financial Management

Job description

Senior Manager, Enterprise Change and Program Management Office (ECPMO) Program Management

The Sr. Manager, Enterprise Change and Program Management Office (ECPMO) Program Management is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. The Sr. Manager leads the planning and delivery strategy of multiple change initiatives for the bank's most complex horizontal efforts.

The Sr. Manager provides expert program delivery leadership and strategic guidance to senior executive leadership, delivery teams, business partners, and stakeholders to ensure enterprise change management processes are followed and program objectives are achieved.

The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and the realization of business value.

Position Responsibilities:

1. Project Execution/Risk Management
   • Provide expert leadership and oversight to highly complex, sizable enterprise programs.
   • Accountable for de-risking the delivery and ultimate success of programs consisting of multiple change initiatives across the bank.
   • Oversee all delivery dependencies required to meet program objectives through direct leadership and cross-functional coordination.
   • Develop enterprise program roadmaps, OKRs, and align in-scope change initiatives and change events to deliver on program objectives.
   • Coordinate interdependencies for cross-functional alignment, ensuring effective scope and sequencing of related change initiatives and events.
   • Develop, maintain, and revise artifacts such as business cases, roadmaps, workforce plans, delivery strategies, timelines, and funding.
   • Establish and maintain program charters, committees, and all required communications.
   • Lead all program tollgate approvals, ensuring stakeholder engagement aligns with enterprise change management processes.
   • Monitor overall program health, identify impediments and risks, and develop solutions.
   • Facilitate program governance forums.
   • Serve as a subject matter expert in enterprise settings and forums.
   • Coordinate communication and alignment between the program and change delivery teams.
   • Partner with change delivery teams, business partners, and stakeholders on escalation resolution.
   • Manage vendor dependencies, relationships, and hold vendors accountable for cost, schedule, and quality.
2. Resource Planning
   • Create and maintain workforce planning and delivery strategy artifacts supporting the program roadmap and schedule.
   • Develop business cases for staff augmentation as needed.
3. Risk Management
   • Ensure adherence to governance, policies, and procedures.
   • Collaborate with stakeholders to anticipate risks and develop contingency strategies.
   • Identify, mitigate, and manage risks, including tracking and reporting.
4. Financial Management
   • Establish business cases and manage program-level financials.
   • Partner with finance and procurement to optimize financial aspects.
   • Use financial acumen for forecasting and reporting.
   • Review and approve budget updates.
5. Leadership
   • Mentor and guide team members and stakeholders.
   • Create a culture of accountability, transparency, and outcome focus.
   • Foster a positive environment and provide direction in ambiguous situations.
   • Improve enterprise program management processes and tools.
   • Resolve disputes constructively.
   • Mentor project teams and support individual development.
   • Identify development needs and communicate performance feedback.
   • Assign workloads based on skills and development goals.
   • Manage personnel processes, including hiring, performance, and retention.