Senior Manager, Employee Relations - Hybrid

Optioncare; Bannockburn (IL); On-site; USD 135,000 - 170,000; Full time

Job summary

Option Care Health, Inc. is seeking a Senior Manager of Employee Relations to lead the ER team, oversee investigations, and ensure compliant policy application across the organization.

The role focuses on strategic leadership, data-driven analysis, and collaboration with HR partners to promote a positive workplace culture. The position requires deep knowledge of employment laws, risk assessment, and experience guiding leaders through complex ER issues while driving proactive workforce solutions.

Qualifications

• 10+ years of progressive ER experience, including 7+ years in a senior leadership role.
• 5+ years of experience managing a progressive Employee Relations function.
• Strong knowledge of federal, state, and local employment laws.

Responsibilities

• Lead and oversee the ER team to ensure consistent policy application.
• Manage high-risk ER cases, investigations into workplace conflicts, discrimination, harassment, and policy violations.
• Provide expert guidance to HR directors, business partners and leadership on ER issues, conflict resolution, and performance management strategies.
• Ensure compliance with federal, state, and local employment laws and company policies.Including FMLA, ADA, FLSA, Title VII, and EEO regulations.
• Oversee and analyze ER data, create monthly reports, and identify workplace trends to recommend proactive interventions.
• Collaborate with HR Directors, business partners and leaders to develop solutions for ER challenges and foster a productive environment.
• Serve as a key advisor in coaching and counseling for performance management and conflict resolution.
• Design and deliver training programs for managers and employees on workplace policies and dispute resolution.
• Partner with legal counsel and HR leadership on complex ER matters, terminations, and policy development.
• Contribute to the overall HR strategy by aligning ER initiatives with business priorities.

Skills

Employee relations

Leadership

Investigations

Policy compliance

Data analysis

Training delivery

Risk assessment

Education

Bachelor's degree in Human Resources, Organizational Development, or related field

Job description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re‑imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Senior Manager, Employee Relations is responsible for overseeing the Employee Relations (ER) team and ensuring the effective management of employee relations cases and investigations. This role requires a strong understanding of legal compliance, workplace laws, and company policies. Additionally, the Senior Manager will provide strategic leadership in addressing employee conflicts, investigating workplace concerns, and ensuring fair and consistent policy application across the organization. This position will also play a key role in analyzing employee relations data to identify trends and implement proactive solutions. The Senior Manager will collaborate with HR partners and business leaders to drive HR initiatives that align with the organization’s strategic goals and foster a positive workplace culture.

Job Responsibilities (listed in order of importance and/or time spent)

• Lead, develop, and oversee the Employee Relations team to ensure the consistent application of policies, processes, and best practices.
• Manage complex and high‑risk employee relations cases, including investigations into workplace conflicts, discrimination, harassment, and policy violations.
• Provide expert guidance to HR directors, business partners and leadership on employee relations issues, conflict resolution, and performance management strategies.
• Ensure compliance with federal, state, and local employment laws and company policies, including FMLA, ADA, FLSA, Title VII, and EEO regulations.
• Oversee and analyze employee relations data, create monthly reports, and identify workplace trends to recommend proactive interventions.
• Collaborate with HR Directors, business partners and business leaders to develop and implement solutions for employee relations challenges, fostering a productive and positive work environment.
• Serve as a key advisor in high‑level coaching and counseling for performance management and conflict resolution.
• Design and deliver training programs for managers and employees on workplace policies, ethics, performance management, and dispute resolution.
• Partner with legal counsel and HR leadership on complex ER matters, terminations, and policy development.
• Contribute to the overall HR strategy by aligning ER initiatives with business priorities and workforce optimization efforts.

Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Yes

Basic Education and/or Experience Requirements

• Bac h el o r ' s D egr e e in H u m a n R e s o u r ce s, Or g a n i zati on a l D e v e l o pm ent, o r a rela t ed fiel d.
• 10+ years of progressive employee relations experience, including at least 7 years in a senior leadership role managing an ER team.
• 5+ years of experience managing, directly or indirectly, a progressive Employee Relations function.

Basic Qualifications

• Extensive experience conducting and managing investigations of complex/sensitive workplace complaints, and government agency claims and audits, including EEOC and state discrimination charges and OFCCP audits, and internal ethics reports.
• Demonstrates solid judgment and experience assessing risk relative to the business.
• Demonstrates project management experience.
• Must have in depth knowledge of relevant state and federal employment laws i n cl ud i ng , b u t n o t l i m ited t o , T itle VI, AD A , F M L A, A D E A , e t c.
• Ability to analyze complex issues and facts and summarize essential issues to various audiences.
• Strong v erb a l a n d w rit t en c o mm un icat i o n s kills ( i n cl u d i n g a n alysis, in t erp r e t a ti o n , and r e a s o n i ng ).
• A b ility t o w o rk w ith and p o siti v e l y in f l u en c e p e e r