Senior Manager, Employee Relations - Hybrid

Option Care; Bannockburn (IL); On-site; USD 127,000 - 211,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Retirement Savings

HSA Company Match

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

Job summary

Option Care Health is seeking a Senior Manager of Employee Relations to lead the ER team and ensure compliant, fair handling of employee matters across the organization. The role demands strategic leadership in investigations, policy application, and collaboration with HR partners and leadership.

Responsibilities include guiding senior management, analyzing data, and driving proactive solutions that foster a positive workplace culture while staying current with federal and state employment laws.

Qualifications

• Bachelor’s Degree in Human Resources, Organizational Development, or a related field.
• 10+ years of progressive employee relations experience, including at least 7 years in a senior leadership role managing an ER team.
• 5+ years of experience managing, directly or indirectly, a progressive Employee Relations function.
• Extensive experience conducting and managing investigations of complex/sensitive workplace complaints, and government agency claims and audits (EEOC, OFCCP).
• Strong knowledge of state and federal employment laws (e.g., Title VII, ADA, FMLA, ADEA).

Responsibilities

• Lead, develop, and oversee the Employee Relations team to ensure consistent policy application.
• Manage complex ER cases, including investigations into workplace conflicts, discrimination, harassment, and policy violations.
• Provide expert guidance to HR directors, partners and leadership on ER issues and performance management strategies.
• Ensure compliance with federal, state, and local employment laws and policies (FMLA, ADA, FLSA, Title VII, EEO).
• Oversee and analyze ER data, create monthly reports, identify trends and proactive interventions.

Skills

Investigations

Policy development

Data analysis

Employee relations

Legal compliance

Education

Bachelor’s Degree in Human Resources

Master's in HR (preferred)

PHR or SPHR certification (preferred)

Job description

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Senior Manager, Employee Relations is responsible for overseeing the Employee Relations (ER) team and ensuring the effective management of employee relations cases and investigations. This role requires a strong understanding of legal compliance, workplace laws, and company policies. Additionally, the Senior Manager will provide strategic leadership in addressing employee conflicts, investigating workplace concerns, and ensuring fair and consistent policy application across the organization. This position will also play a key role in analyzing employee relations data to identify trends and implement proactive solutions. The Senior Manager will collaborate with HR partners and business leaders to drive HR initiatives that align with the organization’s strategic goals and foster a positive workplace culture.

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

• Lead, develop, and oversee the Employee Relations team to ensure the consistent application of policies, processes, and best practices.
• Manage complex and high-risk employee relations cases, including investigations into workplace conflicts, discrimination, harassment, and policy violations.
• Provide expert guidance to HR directors, business partners and leadership on employee relations issues, conflict resolution, and performance management strategies.
• Ensure compliance with federal, state, and local employment laws and company policies, including FMLA, ADA, FLSA, Title VII, and EEO regulations.
• Oversee and analyze employee relations data, create monthly reports, and identify workplace trends to recommend proactive interventions.
• Collaborate with HR Directors, business partners and business leaders to develop and implement solutions for employee relations challenges, fostering a productive and positive work environment.
• Serve as a key advisor in high-level coaching and counseling for performance management and conflict resolution.
• Design and deliver training programs for managers and employees on workplace policies, ethics, performance management, and dispute resolution.
• Partner with legal counsel and HR leadership on complex ER matters, terminations, and policy development.
• Contribute to the overall HR strategy by aligning ER initiatives with business priorities and workforce optimization efforts.

Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) Yes

Basic Education and/or Experience Requirements

Bachelor’s Degree in Human Resources, Organizational Development, or a related field.

10+ years of progressive employee relations experience, including at least 7 years in a senior leadership role managing an ER team.

5+ years of experience managing, directly or indirectly, a progressive Employee Relations function.

Basic Qualifications

Extensive experience conducting and managing investigations of complex/sensitive workplace complaints, and government agency claims and audits, including EEOC and state discrimination charges and OFCCP audits, and internal ethics reports. Demonstrates solid judgment and experience assessing risk relative to the business. Demonstrates project management experience. Must have in depth knowledge of relevant state and federal employment laws including, but not limited to, Title VI, ADA, FMLA, ADEA, etc. Ability to analyze complex issues and facts and summarize essential issues to various audiences. Strong verbal and written communication skills (including analysis, interpretation, and reasoning). Ability to work with and positively influence peers and senior management. Self-motivated and high endurance with critical attention to detail, ability to meet deadlines and reporting.

Preferred Qualifications & Interests (PQIs)

Masters in HR strongly preferred. PHR or SPHR certified also preferred.

Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $126,505.85-$210,858.08.

Benefits:

• -Medical, Dental, & Vision Insurance
• -Paid Time off
• -Bonding Time Off
• -401K Retirement Savings Plan with Company Match
• -HSA Company Match
• -Flexible Spending Accounts
• -Tuition Reimbursement
• -myFlexPay
• -Family Support
• -Mental Health Services
• -Company Paid Life Insurance
• -Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For more than 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.