Senior Manager-Digital Product Operations

慨正橡扯; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager in Digital Product Operations, where you will lead transformative projects in a hybrid environment. You will play a pivotal role in modernizing authorization processes, collaborating with cross-functional teams to ensure successful delivery. This position offers an exciting opportunity to influence key stakeholders and drive significant improvements in a dynamic setting. With a strong emphasis on professional growth and a commitment to employee well-being, this role is perfect for those looking to make a meaningful impact while enjoying comprehensive benefits and a supportive workplace culture.

Benefits

Competitive Base Salaries

Bonus Incentives

6% Company Match on Retirement Plan

Free Financial Coaching

Comprehensive Medical Benefits

Flexible Working Model

20+ Weeks Paid Parental Leave

Access to Global Wellness Centers

Confidential Counseling Support

Career Development Opportunities

Qualifications

• Experience in transformational roles within Credit or Fraud Risk.
• Strong problem-solving skills and ability to manage multiple priorities.

Responsibilities

• Lead critical workstreams in the Authorizations Modernization Program.
• Support the Program Management Office through the software delivery life cycle.

Skills

Credit or Fraud Risk Experience

Project Management

Problem-Solving Skills

Microsoft Suite Skills

Stakeholder Leadership

Education

Degree in Business Administration

Degree in Computer Science

SAFE or PMI Certification

Job description

Senior Manager-Digital Product Operations

New York, New York, United States

ID: 25005959

Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

As Sr Manager – Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration.
This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product & Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.

Key Responsibilities:

• Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.
• Lead journey progress for Fraud, Non-Risk & Platform journeys.
• Drive clear, transparent program communications using dashboards and status reports.
• Partner with key stakeholders in Product & Solution Management to document and track Capabilities & Features.
• Build and leverage relationships with key project stakeholders across multiple lines of business.
• Identify gaps in existing processes and implement improvements.
• Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.

Minimum Qualifications:

• Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.
• Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.
• Strong problem-solving skills: ability to see the big picture while focusing attention on critical details.
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word).
• Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.
• Degree in business administration, computer science, engineering, or a related technical discipline is preferred.
• SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred.

Leadership Skills:

• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
• Ability to communicate key risks to colleagues, business partners, and senior leaders.
• Strong verbal and written communication skills.
• High energy, an optimistic attitude, and a good sense of humor.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.