Senior Manager - Digital Product Operations

American Express; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a Senior Manager for Digital Product Operations to drive impactful digital experiences. This role focuses on product governance and process improvements, ensuring compliance and risk mitigation across strategic projects. The ideal candidate will possess strong interpersonal and negotiation skills, thrive in a dynamic environment, and have a passion for digital innovations. Join a diverse team committed to supporting growth and fostering inclusivity while enjoying competitive salaries, bonuses, and comprehensive benefits. This is a fantastic opportunity to make a significant impact in the digital landscape.

Benefits

Competitive Salaries

Bonuses

Retirement Matches

Health Coverage

Flexible Work Arrangements

Parental Leave

Wellness Programs

Career Development Opportunities

Qualifications

• Excellent interpersonal, communication, and negotiation skills.
• Ability to handle ambiguity and thrive in a fast-paced environment.

Responsibilities

• Coordinate audit inquiries and exams efficiently.
• Lead process improvement projects in centralized governance.
• Anticipate risks and ensure mitigation strategies are in place.

Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Problem-Solving

PowerPoint Proficiency

Adaptability

Relationship Building

Education

Bachelor's Degree

Job description

Senior Manager - Digital Product Operations

Join to apply for the Senior Manager - Digital Product Operations role at American Express.

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. When you join Team Amex, you become part of a diverse, global community committed to supporting our customers, communities, and colleagues. We offer a career journey tailored to your growth, supported by benefits, programs, and flexibility for your personal and professional development.

We recognize contributions, leadership, and impact, offering every colleague the opportunity to share in our success. Our environment fosters integrity, inclusivity, and a sense of belonging, where everyone is seen and heard.

In digital product management, you can create impactful experiences—from payments to rewards to servicing—that strengthen our connection with customers. Join us in digital product at #TeamAmex, where innovation meets customer-centric solutions.

Amex Digital Labs drives digital innovation by developing emerging products and platforms vital to our customers’ digital lives. Our focus areas include digital payment solutions, leveraging our servicing network and lifestyle assets, and exploring new technologies and trends.

This Senior Manager role centers on supporting product governance within Amex Digital Labs. The successful candidate will serve as the primary business contact for audits and process improvements, balancing controls and risk mitigation for strategic projects. Deep understanding of product governance and expertise in Amex policies and processes are essential.

Responsibilities:

1. Coordinate audit inquiries and exams, including ICT, IAG, and ad hoc needs.
2. Partner with product owners and stakeholders to fulfill requests efficiently.
3. Facilitate readiness and knowledge sharing across Labs.
4. Lead process improvement projects in centralized governance, collaborating with Control Management and Compliance on programs like data retention, regulatory change management, and operational risk frameworks.
5. Identify gaps, develop tools, and reengineer activities to optimize controls.
6. Anticipate risks and ensure mitigation strategies are in place.

Minimum Qualifications:

• Excellent interpersonal, communication, and negotiation skills to influence across functions.
• Ability to handle ambiguity, work autonomously, and thrive in a fast-paced environment.
• Strong results-driven mindset with excellent prioritization skills.
• Strategic, critical, and creative problem-solving abilities.
• Self-starter with adaptability under pressure.
• Strong relationship-building skills with internal partners.
• Proficiency in crafting compelling PowerPoint presentations.
• Curiosity about digital, mobile, and payments innovations.
• Bachelor's Degree required.

You Lead the Way. We’ve Got Your Back.

Join us to create meaningful digital experiences that connect us with our customers and differentiate our brand. Supportive benefits include competitive salaries, bonuses, retirement matches, health coverage, flexible work arrangements, parental leave, wellness programs, and career development opportunities.

American Express is an equal opportunity employer, committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected statuses.