Senior Digital Product Manager - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through innovative technology. As a Senior Digital Product Manager, you will lead the strategic development of digital chat and bot experiences, driving business growth and enhancing customer engagement. This role offers the chance to work in a dynamic environment, where your contributions will shape the future of digital health solutions. You'll collaborate with talented teams to prioritize features, gather requirements, and ensure high-quality product delivery. Embrace the opportunity to make a significant impact on health equity and transform the way care is delivered.

Benefits

Comprehensive Benefits Package

Incentive Programs

Equity Stock Purchase

401k Contribution

Remote Work Opportunity

Healthy Work/Life Balance

Qualifications

• 7+ years in digital product management with a focus on chat and bot experiences.
• Strong understanding of user-centered design and agile methodologies.

Responsibilities

• Define and drive the product strategy for digital bot experiences.
• Collaborate with cross-functional teams to ensure successful product execution.

Skills

Digital Product Management

Agile Development

Communication Skills

Analytical Skills

Problem-Solving

User-Centered Design

Multi-Priority Management

Tools

Chatbot Platforms

AI and Machine Learning

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

As the Senior Digital Product Manager, you will be responsible for leading the strategic development and management of our digital chat and bot experiences within our OptumRx business. You will drive the vision, roadmap, and execution of our digital bot experiences, ensuring they align with business objectives and deliver exceptional value to our customers. This role offers a unique opportunity to shape the future of our digital, innovate in a fast-paced environment, and drive business growth through innovative product strategies

Primary Responsibilities:

• Product strategy: Define and drive the strategic vision for digital bot experiences, aligned with business goals and user needs
• Feature prioritization: Prioritize features and enhancements based on user research, market analysis, and business objectives
• Roadmap development: Develop and maintain product roadmaps, communicating priorities and timelines to stakeholders
• Requirements gathering: Work closely with stakeholders to gather and document product requirements, user stories, and acceptance criteria
• Cross-functional collaboration: Collaborate with design, engineering, marketing, and other teams to ensure successful execution of product initiatives
• Product development: Oversee the end-to-end product development lifecycle, from concept to launch, ensuring high-quality deliverables that meet user needs
• User experience (UX) optimization: Advocate for user-centered design principles, conducting user research and usability testing to inform product decisions
• Performance monitoring and reporting: Define and track key performance indicators (KPIs) to measure the success of our digital products, iterating based on data-driven insights. Communicate key management by objectives (MBOs) and
• performance metrics to leaders at a regular cadence or ad hoc per line of business requests
• Market analysis: Stay informed about market trends, competitor products, and industry best practices, identifying opportunities for innovation and differentiation
• Stakeholder communication: Communicate product updates, milestones, and challenges to stakeholders, fostering transparency and alignment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience in digital product management and/or bot/chat experiences, with a track record of delivering successful digital products or features and a deep understanding of product management principles, methodologies, and best practices
• Solid experience with agile development methodologies
• Proven exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Proven analytical mindset, with the ability to use data to drive product decisions and measure success
• Proven problem-solving skills, with the ability to navigate complex challenges and find innovative solutions
• Proven passion for user experience and a deep understanding of user-centered design principles
• Proven ability to manage multiple priorities and thrive in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in developing and deploying chatbots
• Experience working in the healthcare, retail or finance industries
• Experience with digital messaging and chat/bot platforms (Live Person, Amazon Lex, etc.)
• Solid understanding of AI, machine learning, and natural language processing

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance.

UHG Benefitshttp://uhg.hr/uhgbenefits

Benefits pricing

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.