Senior Manager-Digital Product Operations

American Express; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager in Digital Product Operations, where you'll lead innovative initiatives and collaborate with diverse teams to enhance product experiences. This role is pivotal in navigating the New Product Governance process, ensuring products meet regulatory standards while driving efficiency. With a commitment to employee well-being and a supportive work environment, you'll thrive in a culture that values integrity and teamwork. If you're passionate about operational excellence and ready to make a significant impact, this opportunity is perfect for you.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings

Free financial coaching

Comprehensive medical, dental, vision insurance

Flexible working model

20+ weeks paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Strong organizational skills with attention to detail and adaptability.
• Experience in process governance and operational standards.

Responsibilities

• Lead New Product Approvals and collaborate with Control Management.
• Drive improvements to streamline processes and enhance agility.

Skills

Process Improvement

Organizational Skills

Collaboration

Problem-Solving

Prioritization

Education

Bachelor's Degree

Bachelor’s in Finance, Business, or Risk Management

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross-border payments, global currency solutions, and business financing.

GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS Product, the Business Operations team supports product operations, customer experience, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense.

The Senior Manager, Digital Product Operations will collaborate with the B2B Solutions Product and Control Management teams to usher new initiatives or products and changes to existing products through the New Product Governance (NPG) process (AEMP 54). The Senior Manager will provide oversight, guidance, and support to the B2B Solutions product teams. A successful candidate will develop a deep knowledge of the B2B Solutions product suite, establish strong relationships with First Line of Defense, and understanding of Second Line of Defense (Global Risk & Compliance), and mastery of AEMP 54 policy to play a pivotal role in improving efficiency and effectiveness within the NPG process. The Senior Manager would have 1 direct report.

Key Responsibilities:

1. Lead New Product Approvals (AEMP54) for all B2B Solutions products, collaborating closely with Control Management.
2. Drive improvements to streamline and improve agility across the process.
3. Collaborate directly with Product to understand new initiatives and provide guidance to achieve AEMP 54 approval.
4. Maintain oversight on product roadmap and coordinate timelines to aid in timely submission to NPA process.
5. Provide support and facilitate interactions between Product and key Risk Pillar SMEs (e.g., LOBCO, Information Security, GCO, Privacy).
6. Communicate updates, risks/watchouts and upcoming milestones to partners and leadership on a consistent basis.
7. Responsible for Special Projects support.
8. Responsible for preparing reports, presentations, and other deliverables for management and stakeholders for project updates and overall health stats.
9. Responsible for Monitoring and reporting on NPG completion rates, identifying trends and patterns, and making recommendations for improvement.

Minimum Qualifications:

1. Ability to innovate and identify process improvements.
2. Must be highly organized and structured individual with an ability to handle several workstreams and to demonstrate attention to detail, adaptability, flexibility, resourcefulness, and efficiency.
3. Experience working in a highly collaborative, matrixed environment, developing relationships and influencing without direct authority.
4. Ability to effectively prioritize and drive strong results with limited resources.
5. Proficient in problem-solving with a proven track record to navigate timelines while consistently delivering quality results that meet or exceed requirements.
6. Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
7. Bachelor's Degree required.

Preferred Qualifications:

1. Experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience, preferably with a deep understanding of critical operational risk management lifecycle activities.
2. Experience and demonstrated track record in B2B product development.
3. Experience working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express.
4. Bachelor’s degree in Finance, Business, Risk Management, or related field or equivalent experience.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

1. Competitive base salaries.
2. Bonus incentives.
3. 6% Company Match on retirement savings plan.
4. Free financial coaching and financial well-being support.
5. Comprehensive medical, dental, vision, life insurance, and disability benefits.
6. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
7. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
8. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
9. Free and confidential counseling support through our Healthy Minds program.
10. Career development and training opportunities.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.