Senior Manager – Digital Product Management

Jobtailor; Arizona; On-site; USD 150,000 - 210,000; Full time

Job summary

American Express seeks a product leader to define the strategy and rollout of AI-powered productivity tools. You will translate business priorities into actionable roadmaps, collaborate with engineering, security, and governance teams, and drive adoption across large enterprise stakeholders.

You will evaluate vendor capabilities and integrations, develop go-to-market inputs, and create data-driven recommendations for controlled releases and broader rollouts.

Qualifications

• 5+ years of product management experience in enterprise SaaS or AI products.
• Experience launching/scaling products in complex environments with multiple stakeholders.
• Strong judgment to define customer problems and launch tradeoffs.
• Ability to turn vendor capabilities into practical requirements and roadmaps.
• Clear written and verbal communication to senior and non-technical audiences.
• Experience partnering with engineering, security, legal, and compliance teams.

Responsibilities

• Define product strategy, launch scope, and success metrics for AI-powered productivity tools.
• Translate business priorities into roadmaps, rollout plans, and adoption guidance.
• Evaluate vendor capabilities, integrations, and workflow patterns for enterprise enablement.
• Assess vendor roadmap items against value, feasibility, and risk to scale.
• Create go/no-go recommendations for controlled releases and broader rollouts.
• Collaborate with platform administration, PM, engineering, security, and architecture teams for launch readiness.
• Support GTM with positioning, training inputs, and customer success feedback.
• Define guardrails for data handling, access, and governance.
• Analyze usage, adoption, and value signals; prepare senior-leader materials.

Skills

Product Management

AI Product Experience

Enterprise SaaS

Vendor Evaluation

Communication Skills

Education

Bachelor's degree or equivalent

Tools

Productivity Platforms

Collaboration Tools

Go-to-Market Strategies

Vendor Management Tools

Data Handling Systems

Job description

• Define the product strategy, launch scope, target users, success metrics, and expansion roadmap for AI-powered productivity tools
• Translate colleague needs and business priorities into product requirements, roadmap priorities, rollout plans, and adoption recommendations
• Evaluate vendor capabilities, platform features, connectors, integrations, and workflow patterns to decide what Amex should enable, constrain, test further, or defer
• Assess vendor roadmap items and enterprise feature requests against colleague value, feasibility, risk, supportability, and readiness to scale
• Create go/no-go recommendations for controlled release, broader rollout, or future review
• Partner with platform administration, technical project management, engineering, security, and architecture teams to validate access, configuration, monitoring, risk controls, support paths, and launch readiness
• Work with Go-to-Market partners on positioning, training inputs, launch communications, FAQs, customer success, and feedback loops
• Define product guardrails for acceptable use, data handling, human review, artifact management, connector access, and scale decisions
• Partner with vendors and internal teams across identity, access, monitoring, data handling, support, and governance
• Analyze usage, adoption, retention, feedback, support patterns, and qualitative value signals
• Prepare senior-leader materials on product value, launch readiness, adoption, investment needs, governance, and tradeoffs
• Build repeatable product practices for evaluating vendor capabilities, packaging them for Amex, launching them to the right cohorts, and measuring adoption and value

Requirements

• 5+ years of product management, platform product management, enterprise SaaS, AI products, collaboration tools, productivity platforms, developer tools, design tools, or equivalent experience
• Experience launching, enabling, or scaling products in complex enterprise environments with technology, risk, compliance, legal, and business stakeholders
• Strong product judgment, including the ability to define the customer problem, prioritize the highest-value use cases, and make clear launch tradeoffs under pressure
• Ability to turn ambiguous vendor capabilities into practical requirements, rollout plans, success metrics, user guidance, and executive recommendations
• Strong written and verbal communication skills, with the ability to explain product, technical, operational, and risk topics to senior and non-technical audiences
• Experience partnering with engineering, architecture, information security, legal, compliance, data governance, vendor, Go-to-Market, or platform operations teams
• Comfort operating with incomplete information while maintaining strong documentation, decision-making, and escalation discipline
• Ability to use data, user feedback, and product intuition to evaluate adoption, value, product-market fit, and readiness to scale
• Hands-on curiosity about AI tools and willingness to test products directly before asking others to adopt them
• Entrepreneurial, self-directed, and able to move quickly without losing sight of governance, supportability, and enterprise risk
• Bachelor's degree in a relevant field or equivalent practical experience
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Core Competencies

Demonstrates expertise in product management for AI-powered productivity tools, with a strong focus on defining product strategy, evaluating vendor capabilities, and ensuring compliance with governance and risk standards. Proven ability to translate complex requirements into actionable plans while collaborating with cross-functional teams.

Highest-signal resume keywords

• Product Management
• AI Product Experience
• Enterprise SaaS
• Vendor Evaluation
• Strong Communication Skills

Hard Skills

• Product Strategy
• Roadmap Development
• Success Metrics
• Data Governance
• Risk Assessment
• Integration Planning
• User Adoption Analysis
• Technical Project Management
• Collaboration Tools
• Product Launch

Soft Skills

• Strong Product Judgment
• Decision-Making
• Documentation Discipline
• Entrepreneurial Mindset
• Curiosity About AI Tools

Industry Keywords

• Enterprise Environments
• Compliance
• Legal Stakeholders
• Technical Stakeholders
• Operational Risk

Tools & Technologies

• Productivity Platforms
• Collaboration Tools
• Go-to-Market Strategies
• Vendor Management Tools
• Data Handling Systems