Senior Manager, Data Center Operations

Akamai Technologies, Inc.; Richmond (VA); On-site; USD 132,100 - 237,900; Full time

Benefits offered by this job

Incentive compensation

Equity awards

ESPP program

Job summary

Akamai Technologies, Inc. is seeking a Senior Manager, Data Center Operations to lead a team supervising Field Technician contractors across hyperscale pods in the United States.

This role ensures reliable operations and strong vendor relationships. You will manage inventory, coordinate with third‑party providers, and drive process improvements while maintaining 24x7 staffing and SLA adherence in complex data center environments.

Qualifications

• Bachelor's degree required.
• 10 years relevant experience in data center operations.
• Experience working with data center vendors and contractors.
• Proven leadership and team development experience.

Responsibilities

• Lead a team supervising Field Technician contractors in hyperscale pods across the United States.
• Build relationships with third‑party system integrators for deployment and maintenance.
• Coordinate with large‑scale data center providers for deployments and operations.
• Oversee inventory control and RMA coordination for spare parts.
• Coordinate access list management with Compliance for assigned data centers.
• Maintain 24x7 staffing and escalation paths to meet SLA targets.
• Evaluate and update training curricula for hyperscale pod needs.
• Coordinate staffing of Field Technicians at hyperscale pods.

Skills

Team leadership

Vendor management

Operations management

Process improvement

Education

Bachelor's degree in Engineering

MIS or related field

Job description

Our Network Infrastructure team owns the rapid deployment and reliable maintenance of critical hardware and network systems that provide the technical underpinnings for all of Akamai’s products. Our team ensures consistent availability and performance for our customers.

Senior Manager, Data Center Operations

As a Senior Manager, Data Center Operations, you will be responsible for:

• Managing a team of employees that supervise the activities of our Field Technician contractors in hyperscale pods across the United States.
• Building relationships with third‑party system integrators used for deployment and maintenance activities and overseeing the work.
• Building relationships with large‑scale data center providers for new deployments and ongoing operations.
• Conducting inventory control on local spare parts, including RMA coordination for defective parts.
• Coordinating with the Compliance team on access list management for assigned data centers.
• Maintaining 24x7 staffing and escalation paths to address network incidents and SLA adherence.
• Evaluating and adapting our training curriculum to the specific needs of hyperscale pods.
• Coordinating the staffing of Field Technicians at our hyperscale pods.

Qualifications

• 10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field, or equivalent experience.
• Extensive experience working with data center vendors and the data center environment.
• Track record of solid employee development and engagement.
• Drive for process improvement.
• Experience guiding teams through process changes and realignments.

Compensation

Akamai is committed to fair and equitable compensation practices. For US‑based candidates only, the base salary for this position ranges from $132,100 to $237,900 per year. Compensation is determined by factors including relevant work experience, skills, certifications, and location. Candidates outside the US will receive varying compensation. The package may also include incentive compensation, equity awards, and an Employee Stock Purchase Plan (ESPP). Eligibility requirements apply.

Equal Employment Opportunity

Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.