Senior Manager, Data Center Operations

Akamai Technologies; Cambridge (MA); On-site; USD 132,100 - 237,900; Full time

Benefits offered by this job

Healthcare

401(k) plan

Equity awards

Employee stock purchase plan (ESPP)

Parental leave

Job summary

Akamai Technologies is seeking a Senior Manager, Data Center Operations to build a new US-based organization within Infrastructure focused on operational excellence in hyperscale pods at wholesale colocation facilities. You will drive rapid equipment deployment and maintain all assets to meet SLAs.

You will lead teams of field technicians and contractors, coordinate with system integrators and data center providers, manage inventory and access controls, and ensure continuous staffing and

Qualifications

• 10+ years of relevant experience in data center or infrastructure operations.
• Experience with data center vendors and large-scale deployment environments.
• Proven ability to develop and engage teams and drive process improvements.
• Experience guiding teams through process changes and realignments.

Responsibilities

• Lead a team supervising field technician contractors across hyperscale pods in the US.
• Build relationships with system integrators and data center providers for deployments and operations.
• Oversee inventory control, RMA coordination, and access management with Compliance.
• Ensure 24x7 staffing, incident response, and SLA adherence.
• Update training curriculum and coordinate staffing for field technicians.

Skills

Leadership

Data center operations

Vendor management

Process improvement

Staff development

Education

Bachelor’s degree in Engineering, MIS, or related field

Job description

Job Overview

Senior Manager, Data Center Operations – responsible for building a new US-based organization within Infrastructure focused on driving operational excellence in hyperscale pods in wholesale colocation facilities. Manage rapid physical deployment of new equipment and maintain all equipment within stated SLAs.

Responsibilities

• Managing a team of employees supervising the activities of field technician contractors in hyperscale pods across the United States
• Building relationships with third-party system integrators used for deployment and maintenance activities and overseeing the work
• Building relationships with large-scale data center providers for new deployments and ongoing operations
• Conducting inventory control on local spare parts, including RMA coordination for defective parts
• Coordinating with Compliance team on access list management for assigned data centers
• Maintaining 24x7 staffing and escalation path to address network incidents and SLA adherence
• Evaluating and adapting training curriculum to the specific needs of hyperscale pods
• Coordinating the staffing of Field Technicians at hyperscale pods

Qualifications

• 10 years relevant experience and a Bachelor’s degree in Engineering, Management Information Systems, another related field or equivalent experience
• Extensive experience working with data center vendors and the data center environment
• Track record of solid employee development and engagement
• Drive for process improvement
• Experience guiding teams through process changes and realignments

Benefits

Akamai offers competitive compensation (US base salary $132,100 - $237,900/year, incentive compensation, equity awards, ESPP) and industry‑leading benefits including healthcare, 401(k), company holidays, PTO, sick time, family‑friendly benefits (parental leave), employee assistance program, mental and financial wellness resources. Eligibility requirements apply.