Senior Manager, Data Center Operations

Akamai Technologies, Inc.; Hartford (CT); On-site; USD 132,100 - 237,900; Full time

Job summary

Akamai Technologies, Inc. is seeking a Senior Manager, Data Center Operations to lead a team that supervises Field Technician contractors across hyperscale pods in the United States, ensuring reliable deployment and ongoing operation of critical data center infrastructure.

You will partner with third‑party integrators and large-scale data center providers, manage spare parts inventory and RMA processes, and coordinate access with Compliance to support 24x7 incident response and SLA adherence.

Qualifications

• 10 years of relevant experience in data center operations or engineering management.
• Experience with data center vendors and environment.
• Proven track record of employee development and engagement.
• Experience guiding teams through process changes.
• Strong emphasis on process improvement.

Responsibilities

• Oversee a team that supervises Field Technician contractors in hyperscale pods across the United States.
• Build relationships with third‑party system integrators for deployment and maintenance.
• Coordinate with large data center providers for deployments and operations.
• Manage inventory control and RMA coordination for spare parts.
• Coordinate access with Compliance for assigned data centers.
• Maintain 24x7 staffing and escalation paths to address incidents and SLAs.
• Evolve training curricula to meet pod-specific needs.

Skills

Data center operations

Vendor management

Team leadership

Process improvement

Training program development

Education

Bachelor's degree in Engineering, MIS, or related field

Job description

Our Network Infrastructure team owns the rapid deployment and reliable maintenance of critical hardware and network systems that provide the technical underpinnings for all of Akamai’s products. Our team ensures consistent availability and performance for our customers.

Senior Manager, Data Center Operations

As a Senior Manager, Data Center Operations, you will be responsible for:

• Managing a team of employees that supervise the activities of our Field Technician contractors in hyperscale pods across the United States.
• Building relationships with third‑party system integrators used for deployment and maintenance activities and overseeing the work.
• Building relationships with large‑scale data center providers for new deployments and ongoing operations.
• Conducting inventory control on local spare parts, including RMA coordination for defective parts.
• Coordinating with the Compliance team on access list management for assigned data centers.
• Maintaining 24x7 staffing and escalation paths to address network incidents and SLA adherence.
• Evaluating and adapting our training curriculum to the specific needs of hyperscale pods.
• Coordinating the staffing of Field Technicians at our hyperscale pods.

Qualifications

• 10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field, or equivalent experience.
• Extensive experience working with data center vendors and the data center environment.
• Track record of solid employee development and engagement.
• Drive for process improvement.
• Experience guiding teams through process changes and realignments.

Compensation

Akamai is committed to fair and equitable compensation practices. For US‑based candidates only, the base salary for this position ranges from $132,100 to $237,900 per year. Compensation is determined by factors including relevant work experience, skills, certifications, and location. Candidates outside the US will receive varying compensation. The package may also include incentive compensation, equity awards, and an Employee Stock Purchase Plan (ESPP). Eligibility requirements apply.

Equal Employment Opportunity

Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.