Senior Manager, Data Center Operations

Akamai Technologies GmbH; Cambridge (MA); On-site; USD 132,100 - 237,900; Full time

Benefits offered by this job

Healthcare

401(k) savings plan

Paid time off

Employee Stock Purchase Plan

Job summary

Akamai Technologies GmbH is looking for an experienced manager to lead the Network Infrastructure Team in Cambridge, Massachusetts. The role involves supervising Field Technician teams and managing relationships with data center providers and system integrators, ensuring the continuous availability and performance of Akamai's network systems.

The ideal candidate has at least 10 years of relevant experience, strong leadership skills, and a Bachelor’s degree in Engineering or related field. Benefits include competitive salary, healthcare, and more.

Qualifications

• 10 years of relevant experience in network infrastructure.
• Experience in guiding teams through process changes.
• Solid track record with data center vendors.

Responsibilities

• Manage a team of Field Technicians across the US.
• Oversee relationships with system integrators and data center providers.
• Maintain staffing for 24x7 network operations.

Skills

Team Management

Process Improvement

Data Center Vendors

Employee Engagement

Education

Bachelor’s degree in Engineering or related field

Job description

Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth?

Do you enjoy building hardware platforms at global scale?

Join our Network Infrastructure Team!

Our Network Infrastructure team owns the rapid deployment and reliable maintenance of the critical hardware and network systems that provide the technical underpinnings for all of Akamai's products. The team ensures consistent availability and performance for our customers.

Responsibilities

• Manage a team of employees supervising the activities of Field Technician contractors in hyperscale pods across the United States.
• Build relationships with third‑party system integrators (SIs) used for deployment and maintenance activities and oversee the work.
• Build relationships with large‑scale data center providers for new deployments and ongoing operations.
• Conduct inventory control of local spare parts, including RMA coordination for defective parts.
• Coordinate with Compliance on access list management for assigned data centers.
• Maintain 24x7 staffing and an escalation path to address network incidents and SLA adherence.
• Evaluate and adapt the training curriculum to the specific needs of hyperscale pods.
• Coordinate the staffing of Field Technicians at hyperscale pods.

Qualifications

• 10 years of relevant experience and a Bachelor’s degree in Engineering, Management Information Systems, or a related field, or equivalent experience.
• Extensive experience working with data center vendors and the data center environment.
• Track record of solid employee development and engagement.
• Drive for process improvement.
• Experience guiding teams through process changes and realignments.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only, the base salary for this position ranges from $132,100 to $237,900 per year. Compensation is determined by various factors, including relevant work experience, skills, certifications and location. The package may also include incentive compensation such as an annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Benefits include healthcare, a 401(k) savings plan, company holidays, paid time off, sick time, family‑friendly benefits including parental leave, and an employee assistance program focused on mental and financial wellness. Eligibility requirements apply.