Senior Manager, Customer Success — Scale & Impact (HealthTech)

Oura; United States; Hybrid; USD 155,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

Health, dental, vision insurance

Ōura Ring and employee discounts

Paid time off + holidays + wellness

Sick leave and parental leave

Job summary

Ōura is seeking a Sr. Manager, Customer Success to lead and scale a high-performing team of Customer Success Managers.

You will drive retention, expansion, and operational excellence across the enterprise customer base, serving as an executive sponsor for key relationships and collaborating closely with Sales, Product, and Marketing. You will oversee onboarding, health scoring, renewals, and playbooks to create scalable, data-driven customer success processes while living our values and

Qualifications

• 8+ years in Customer Success, Account Management, or Client Services in B2B SaaS/health-tech environments.
• Minimum 4+ years directly leading teams in complex cross-functional settings.
• Strong familiarity with HIPAA/GDPR and data privacy in research environments.
• Proven success in driving retention, renewals, and account growth.

Responsibilities

• Lead, mentor, and scale a team of Senior Customer Success Managers with clear KPIs and development plans.
• Navigate complex environments including clinical data collection and participant workflows with privacy considerations.
• Partner with Sales, Product, RevOps, and Marketing to ensure a seamless post-sale lifecycle.
• Define and optimize the end-to-end customer journey: onboarding, adoption, health scoring, renewals, expansions.

Skills

Team leadership

Cross-functional collaboration

Healthcare data privacy

Job description

Ōura is seeking a Sr. Manager, Customer Success to lead and scale a high-performing team of Customer Success Managers.

You will drive retention, expansion, and operational excellence across the enterprise customer base, serving as an executive sponsor for key relationships and collaborating closely with Sales, Product, and Marketing. You will oversee onboarding, health scoring, renewals, and playbooks to create scalable, data-driven customer success processes while living our values and