Senior Manager, Customer Success (Fully Remote)

Oura; United States; À distance; USD 150 000 - 230 000; Plein temps

Avantages offerts par ce poste

Competitive salary + equity

Comprehensive health coverage

20 days PTO + holidays + wellness time

Oura Ring

Employee discounts

Résumé du poste

Oura is a health technology company that creates smart rings and an app to help users track sleep, activity and readiness. This leadership role leads Customer Success in the United States, focusing on retention, expansion and operational excellence while scaling a high-performing team of CS Managers.

You will mentor managers, drive account health and portfolio management in clinical or life sciences environments, and collaborate with product, sales and partnerships to deliver value.

Qualifications

• 8+ years in Customer Success with 4+ years leading teams.
• Strong familiarity with clinical, academic, or life sciences environments.
• Data-driven approach to account health and portfolio management.

Responsabilités

• Lead, mentor, and scale a high-performing team of Customer Success Managers.
• Drive retention, expansion, and operational excellence across the customer base.

Connaissances

Customer Success

Team leadership

Data-driven

Portfolio management

Life sciences familiarity

Description du poste

• Lead, mentor, and scale a high-performing team of Customer Success Managers.
• Drive retention, expansion, and operational excellence across the customer base.

What You'll Bring:

• 8+ years in Customer Success with 4+ years leading teams.
• Strong familiarity with clinical, academic, or life sciences environments.
• Data-driven approach to account health and portfolio management.
• Competitive salary, equity, and comprehensive health coverage.
• 20 days PTO, paid holidays, and flexible wellness time off.
• Oura Ring and employee discounts for friends and family.

Oura

Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.