Senior Manager, Customer Success Ops & Strategy

AlphaSense; United States; Remote; USD 177.000 - 195.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Equity

Generous benefits

Zusammenfassung

AlphaSense is seeking a Senior Manager, Customer Success Operations to lead the Revenue Operations function, shaping tools, systems, and processes that scale Customer Success. You will partner with CS leadership on design, execution, and cross-functional delivery while managing a Senior Analyst supporting deployments.

You’ll drive program governance, data integrity, and scalable playbooks, owning the end-to-end QBR process and ensuring strong collaboration with Product, Sales, Finance, and BI.

Qualifikationen

• 8+ years of experience within a Revenue organization driving CS productivity and outcomes.
• Prior people management experience.
• Experience owning or administering CS systems such as Salesforce, Gainsight, Clari, Gong, or Tableau.
• Strong project management skills and ability to translate SaaS metrics into strategic narratives for leadership.
• Bonus: experience with SQL or data warehouse tools (e.g., Snowflake, BigQuery) and BI platforms such as Tableau.

Aufgaben

• Define and operationalize the operating model, cadence, and governance for CS programs.
• Lead cross-functional collaboration with Product, Sales, Support, Finance, and BI.
• Own QBRs and develop templates to capture business asks.
• Build scalable playbooks and governance as coverage expands to strategic segments.
• Partner on KPI trackers, dashboards, and impact reporting for programs.

Kenntnisse

Revenue Operations

People Management

CS Systems

Project Management

Analytics & Metrics

Tools

Salesforce

Gainsight

Clari

Gong

Tableau

Jobbeschreibung

AlphaSense is seeking a Senior Manager, Customer Success Operations to lead the Revenue Operations function, shaping tools, systems, and processes that scale Customer Success. You will partner with CS leadership on design, execution, and cross-functional delivery while managing a Senior Analyst supporting deployments.

You’ll drive program governance, data integrity, and scalable playbooks, owning the end-to-end QBR process and ensuring strong collaboration with Product, Sales, Finance, and BI.