Senior Customer Experience Strategist (Fully Remote)

Oura; United States; Remote; USD 117.000 - 169.000; Vollzeit

Benefits dieser Stelle

Equity

Health/dental/vision

PTO

Parental leave

Oura Ring

Zusammenfassung

Oura is seeking an experienced CX strategy leader to craft and execute customer experience programs that align with company goals and customer needs. You will map end-to-end customer journeys, analyze feedback, and partner with product, engineering, and marketing to drive continuous improvement.

This is a remote US role offering strong compensation and comprehensive benefits, including equity, health/dental/vision, PTO, and parental leave.

Qualifikationen

• 8+ years in strategy or CX with strong data, project management, and communication skills.

Aufgaben

• Craft and execute CX strategies aligned with organizational goals and customer needs.
• Map customer journeys, analyze feedback, and drive continuous improvement.
• Partner with product, engineering, and marketing on CX initiatives.
• Monitor KPIs, report insights, and promote customer-centricity.

Kenntnisse

CX strategy

Data analysis

Project management

Communication skills

Jobbeschreibung

• Craft and execute CX strategies aligned with organizational goals and customer needs.
• Map customer journeys, analyze feedback, and drive continuous improvement.
• Partner with product, engineering, and marketing on CX initiatives.
• Monitor KPIs, report insights, and promote customer-centricity.

Qualifications & Benefits:

• 8+ years in strategy or CX with strong data, project management, and communication skills.
• Remote US role with annual pay ranges from $117,300 to $169,000 USD.
• Benefits include equity, health/dental/vision, Oura Ring, PTO, and parental leave.

Oura

Oura empowers people to own their inner potential through its award-winning Oura Ring and app, helping millions improve readiness, activity, and sleep. It is a quickly growing, values-driven company focused on employee health and well-being.