Senior CX Strategist — Remote, Equity, PTO, Oura Ring

Oura; United States; Remote; USD 117,000 - 169,000; Full time

Benefits offered by this job

Equity

Health/dental/vision

PTO

Parental leave

Oura Ring

Job summary

Oura is seeking an experienced CX strategy leader to craft and execute customer experience programs that align with company goals and customer needs. You will map end-to-end customer journeys, analyze feedback, and partner with product, engineering, and marketing to drive continuous improvement.

This is a remote US role offering strong compensation and comprehensive benefits, including equity, health/dental/vision, PTO, and parental leave.

Qualifications

• 8+ years in strategy or CX with strong data, project management, and communication skills.

Responsibilities

• Craft and execute CX strategies aligned with organizational goals and customer needs.
• Map customer journeys, analyze feedback, and drive continuous improvement.
• Partner with product, engineering, and marketing on CX initiatives.
• Monitor KPIs, report insights, and promote customer-centricity.

Skills

CX strategy

Data analysis

Project management

Communication skills

Job description

Oura is seeking an experienced CX strategy leader to craft and execute customer experience programs that align with company goals and customer needs. You will map end-to-end customer journeys, analyze feedback, and partner with product, engineering, and marketing to drive continuous improvement.

This is a remote US role offering strong compensation and comprehensive benefits, including equity, health/dental/vision, PTO, and parental leave.