Senior Manager, Customer Success Enablement

Clio; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Clio, the global leader in legal AI technology, is seeking a Senior Manager, Customer Success Enablement to elevate our enablement strategy in the United States and Canada. You will own the design and delivery of onboarding, ongoing education, and capability-building initiatives for Customer Success and Revenue teams.

You will collaborate with Sales, Marketing, Product Marketing, and Revenue Operations to turn product launches into actionable training, coaching, and playbooks that drive customer

Responsibilities

• Lead onboarding and ongoing enablement programs for Customer Success and Sales teams.
• Partner with Sales, Marketing, Product Marketing, and Revenue Operations to translate product launches into field-ready training and playbooks.

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a Senior Manager, Customer Success Enablement to lead our Customer Success Enablement function and join our Revenue Enablement team in the United States and Canada.

What your team does

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We design and deliver onboarding and ongoing programs, run a center of excellence operating model, and partner closely with Sales, Customer Success, Marketing, Product Marketing, and Revenue Operations to turn product launches and go-to-market priorities into field-ready execution. We are a team that runs on curiosity, data, and a genuine commitment to helping people do their best work.

Who you are

You are