Senior Manager, Customer Success - Drive Adoption & Growth

ModMed; Boca Raton (FL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Life and disability insurance

FSA

LinkedIn Learning access

Dog-friendly HQ

Job summary

ModMed, headquartered in Boca Raton, FL, seeks a Senior Manager of Customer Success to lead a team driving adoption, retention, and revenue in EMA verticals. The role focuses on renewal strategies, risk mitigation, and upsell opportunities while delivering a world-class customer experience.

The ideal candidate has 3-5 years leading a CS team at a B2B SaaS company, with strong SaaS knowledge, accountability culture, and excellent communication skills. Hybrid work is available in the US.

Qualifications

• Bachelor's Degree required.
• 3-5 years of experience leading a Customer Success team at a B2B SaaS company or equivalent.
• Understanding of basic SaaS and value drivers in recurring revenue business models.
• Create and enforce a culture of accountability to drive client outcomes within customer success.
• Strong empathy for customers with the drive to impact revenue and growth.

Responsibilities

• Design and execute strategies to optimize the customer success journey for scale.
• Drive outcomes to reduce churn, increase revenue, and improve the customer experience.
• Collaborate with other teams to improve processes and efficiencies.
• Manage KPIs, milestones, and long-term goals aligned with company objectives for revenue, growth, and retention.
• Mentor and coach team members to achieve daily success and career development.

Skills

Team leadership

Customer Success

SaaS

KPI management

Forecasting

Mentoring

Communication

Public speaking

Onboarding training

Education

Bachelor's Degree

Tools

Salesforce

ChurnZero

AskNicely

Job description

ModMed, headquartered in Boca Raton, FL, seeks a Senior Manager of Customer Success to lead a team driving adoption, retention, and revenue in EMA verticals. The role focuses on renewal strategies, risk mitigation, and upsell opportunities while delivering a world-class customer experience.

The ideal candidate has 3-5 years leading a CS team at a B2B SaaS company, with strong SaaS knowledge, accountability culture, and excellent communication skills. Hybrid work is available in the US.