Senior Manager Customer Sales & Service

SIXT; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Paid Time Off & Sick Leave

Retirement Plan (401k)

Exclusive Employee Rentals

Career Growth

Downtown Tulsa office perks (free)

Job summary

SIXT seeks a dynamic Senior Manager to lead our Tulsa call center operations, driving exceptional customer service and operational efficiency. You will oversee daily staffing, processes, and a high-performing team focused on premium customer experiences.

You will collaborate with global partners to resolve complex inquiries, mentor staff, and implement initiatives that enhance response times and satisfaction while upholding SIXT brand standards.

Qualifications

• Bachelor's degree or 5+ years leading contact center operations.
• Proven track record managing call centers or customer service teams.
• Strong leadership, communication and data-driven decision making.

Responsibilities

• Oversee daily call center operations, staffing, workflows, and service quality.
• Recruit, train, and lead a high-performing customer service team.
• Partner with domestic and international teams to resolve complex issues.
• Manage escalations and ensure prompt, satisfactory resolutions.
• Implement strategies to improve performance and customer satisfaction.
• Maintain service excellence aligned with SIXT branding and improvements.

Skills

Call center leadership

Team development

Customer service operations

Staffing & scheduling

Data analytics

Communication

Problem solving

Education

Bachelor's degree in Business Administration or related field

5+ years of progressive contact center management experience

Tools

WFM software

CRM systems

Job description

SIXT is looking for a dynamic and experienced Senior Manager Customer Sales & Service to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you!

YOUR ROLE AT SIXT

• You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality
• You will recruit, train, develop, and lead a high-performing team focused on delivering premium customer service
• You will partner with domestic and international teams to resolve complex customer issues effectively
• You will manage escalated customer inquiries, ensuring prompt and satisfactory resolutions
• You will implement strategies to improve call center performance, response times, operational efficiency, and customer satisfaction
• You will maintain service excellence by aligning customer interactions with SIXT brand standards and continuous improvement initiatives

YOUR SKILLS MATTER

• Education & Experience You have a bachelor's degree in Business Administration or a related field, or 5+ years of progressive contact center management experience
• Contact Center Leadership You have proven success leading call center or customer service operations, ideally within the rental car or travel industry; global experience is a plus
• Leadership & Development You have strong leadership skills with the ability to mentor, motivate, develop, and manage diverse teams effectively
• Communication & Problem Solving You have excellent communication, problem-solving, and conflict-resolution skills
• Workforce Management & Analytics You have a strong understanding of workforce management principles, contact center metrics, and data-driven performance optimization
• Organization & Agility You have strong organizational and time management skills with the ability to thrive in a fast-paced environment

WHAT WE OFFER

• Comprehensive Health Insurance Access healthcare coverage including medical, dental, and vision, along with life insurance, critical illness, hospital indemnity, and pet insurance
• Paid Time Off & Sick Leave Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
• Retirement Plan Take advantage of our 401(k) retirement plan to help support your financial future
• Exclusive Employee Rentals Enjoy special rental discounts for you, your friends, and your family
• Career Growth Develop your career with opportunities for professional growth and advancement within a global organization
• Additional Perks Experience the advantages of working in our growing Downtown Tulsa office, including free parking and a collaborative work environment

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.