Senior Manager Customer Sales & Service

SIXT; Tulsa (OK); Presencial; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

PTO & Sick Leave

401(k) Retirement Plan

Exclusive Employee Rentals

Career Growth

Resumo da oferta

SIXT is seeking a Senior Manager Customer Sales & Service to lead our Tulsa call center operations. You will drive customer satisfaction, optimize service efficiency, and ensure a premium experience aligned with SIXT standards.

You will recruit and develop a high-performing team, collaborate with global partners, and manage escalations to deliver prompt, satisfactory resolutions in a fast-paced environment.

Qualificações

• Bachelor's degree in Business Administration or 5+ years of progressive contact center management experience.
• Proven success leading call center or customer service operations, ideally in travel/rental sectors; global experience a plus.
• Strong leadership, mentoring, and team development skills; effective communication and conflict resolution.

Responsabilidades

• Oversee daily call center operations, ensuring staffing, workflow, and service quality.
• Recruit, train, and lead a高-performing team delivering premium customer service.
• Partner with domestic and international teams to resolve complex customer issues.

Conhecimentos

Leadership

Communication

Problem Solving

Workforce Analytics

Time Management

Formação académica

Bachelor's degree in Business Administration

Descrição da oferta de emprego

SIXT is looking for a dynamic and experienced Senior Manager Customer Sales & Service to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you!

YOUR ROLE AT SIXT

• You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality
• You will recruit, train, develop, and lead a high-performing team focused on delivering premium customer service
• You will partner with domestic and international teams to resolve complex customer issues effectively
• You will manage escalated customer inquiries, ensuring prompt and satisfactory resolutions
• You will implement strategies to improve call center performance, response times, operational efficiency, and customer satisfaction
• You will maintain service excellence by aligning customer interactions with SIXT brand standards and continuous improvement initiatives

YOUR SKILLS MATTER

• Education & Experience You have a bachelor's degree in Business Administration or a related field, or 5+ years of progressive contact center management experience
• Contact Center Leadership You have proven success leading call center or customer service operations, ideally within the rental car or travel industry; global experience is a plus
• Leadership & Development You have strong leadership skills with the ability to mentor, motivate, develop, and manage diverse teams effectively
• Communication & Problem Solving You have excellent communication, problem-solving, and conflict-resolution skills
• Workforce Management & Analytics You have a strong understanding of workforce management principles, contact center metrics, and data-driven performance optimization
• Organization & Agility You have strong organizational and time management skills with the ability to thrive in a fast-paced environment

WHAT WE OFFER

• Comprehensive Health Insurance Access healthcare coverage including medical, dental, and vision, along with life insurance, critical illness, hospital indemnity, and pet insurance
• Paid Time Off & Sick Leave Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
• Retirement Plan Take advantage of our 401(k) retirement plan to help support your financial future
• Exclusive Employee Rentals Enjoy special rental discounts for you, your friends, and your family
• Career Growth Develop your career with opportunities for professional growth and advancement within a global organization
• Additional Perks Experience the advantages of working in our growing Downtown Tulsa office, including free parking and a collaborative work environment

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.