Senior Manager, Customer Retention & Growth — Remote

Jobgether; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Base salary: $150,000–$175,000 peryear

Bonus eligibility

Remote position within the United Stаt

Health insurance

401(k) plan with company matching

Paid time off

Parental leave

Disability coverage

HSA and FSA

Education benefits and worldwidescholа

Volunteer programs

Job summary

Jobgether is seeking a Senior Manager, Customer Retention to lead strategies that strengthen loyalty, improve renewals, and maximize lifetime value for a subscription-based portfolio. This role oversees CRM, segmentation, and multi-channel campaigns, using behavior insights to reduce churn and drive recurring revenue.

You will collaborate with senior leadership and teams across Product, Contact Center, and Business Insights, guiding performance data and customer feedback into measurable

Qualifications

• Minimum 10 years of marketing experience with 5+ years in retention leadership.
• Proven success improving retention metrics and CLV at scale.
• Strong analytical skills translating data into retention strategies.
• Knowledge of CRM platforms like HubSpot or Salesforce and personalization capabilities.
• Excellent communication and presentation abilities.

Responsibilities

• Own the overall retention strategy and revenue targets across channels.
• Lead CRM platform strategy, segmentation, automation, and lifecycle communications.
• Refine segmentation and cohort strategies to improve campaign effectiveness.
• Roadmap CRM enhancements to boost engagement and renewals.
• Forecast renewal revenue by channel and identify performance gaps.
• Manage multi-channel retention campaigns across onboarding to renewal and win-back.
• Collaborate with Product to improve member portals and renewal journeys.
• Partner with Contact Center to improve renewal scripts and processes.
• Develop and mentor a team of retention marketers.

Skills

Retention marketing leadership

CRM analytics

Team management

Lifecycle campaign management

Stakeholder communication

Data-driven decision making

Analytical thinking

Public speaking

Strategic planning

Excel proficiency

Education

Bachelor's degree in a relevant field

Master's degree preferred

Tools

HubSpot

Salesforce

Excel

Outlook

PowerPoint

Word

Job description

Jobgether is seeking a Senior Manager, Customer Retention to lead strategies that strengthen loyalty, improve renewals, and maximize lifetime value for a subscription-based portfolio. This role oversees CRM, segmentation, and multi-channel campaigns, using behavior insights to reduce churn and drive recurring revenue.

You will collaborate with senior leadership and teams across Product, Contact Center, and Business Insights, guiding performance data and customer feedback into measurable