Senior Manager, Customer Operations & Revenue Integrity

CSL; Summit (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

CSL Seqirus seeks a Senior Manager, Customer Operations to lead Contract Membership and Chargebacks, ensuring accurate payments under contracts and robust controls. You will partner with Finance on close, build a high-performing team, and expand data and automation to reduce leakage.

You will drive SOX compliance, support audits, and guide process improvements across SAP and Model N implementations.

Qualifications

• 5+ years in contract operations, membership, chargebacks, revenue management or finance.
• Proven people leadership experience with senior analysts or leads.
• Strong knowledge of contract management and ERP systems incl. data flow between systems.

Responsibilities

• Lead Membership and Chargebacks operations and set priorities for accuracy and timeliness.
• Hire, coach, and develop a team of analysts and leads with clear goals and feedback.
• Ensure chargebacks, rebates, and fees are validated; maintain SOX controls and audits.
• Partner with Finance to validate accruals, reserves, and forecast inputs.
• Oversee vendor performance and drive process improvements and automation.

Skills

Power BI

Tableau

SQL

Data analysis

Cross-functional partnership

Education

Bachelor's degree in Finance, Business Administration, Supply Chain Management, or related field

Tools

Model N

SAP

Job description

CSL Seqirus seeks a Senior Manager, Customer Operations to lead Contract Membership and Chargebacks, ensuring accurate payments under contracts and robust controls. You will partner with Finance on close, build a high-performing team, and expand data and automation to reduce leakage.

You will drive SOX compliance, support audits, and guide process improvements across SAP and Model N implementations.